Microsoft Corporation Senior Program Manager in Charlotte, North Carolina
The mission of Microsoft Digital is to power, protect, and transform Microsoft as the voice of our digital transition in the market.
As part of Microsoft’s Cloud + AI Group, we are responsible for building, managing, and securing the platform, products, processes, and services that powers Microsoft. We build, maintain, and implement a cloud-first approach to our technology and experiences, from custom-built business solutions developing our campus of the future and our productivity and collaboration experiences like Teams and SharePoint, to horizontal 3rd party solutions like SAP and Adobe. As a steward of Microsoft and our customer’s data, a core function of Microsoft Digital is ensuring the security of every aspect of the business. Microsoft Digital is responsible for company-wide information security and compliance, with a strategic focus on information protection, assessment, awareness, governance, and enterprise business continuity. Microsoft Digital’s charter is also to influence and work alongside engineers across the company and with strategic partners to build and grow their cloud products and services. As customer zero, we deploy these services inside Microsoft and then share best practices with enterprise customers at scale across the globe.
Microsoft has a long history ofdelivering products and services tosovereign governments.Recently, the types of products andservices Microsoft sells to allcustomers, including governments,hasgrown in complexity, increasingthe risk profile.
Critical to Microsoft Federal’s (MSF) success is the design, build, and run of its infrastructure. Microsoft Digital business teams depend on Enterprise 360 (E360) to enable the fabric to connect, host,and support enterprise services. Our cloud networking designedsolutions the leverage Azure software defined network to create environments that have “corporate context” where necessary to ensure the safe operation of corporate resources in the Cloud. This ensuresa secure, reliable, and readily available environment for MSF IT admins, info workers, and developers. MSF E360builds and operatesthe cloud infrastructure hosting critical services and applications.
We have exciting opportunities for you to innovate, influence, transform, inspire and grow within our organization and we encourage you to apply to learn more!
Be the customer advocate across spectrum of services provided by the organization.
Collaborate with internal and external stakeholders to translate customer, business, and technical needs and requirements into actual deliverables, with focus on live-site services.
Ensure highly resilient and scalable service designs through partnership with other members of the service team and see them through the service lifecycle.
Set standards in alignment with the service leadership and ensure these standards are met across services under different workloads.
Drive efficiencies through continual improvement and root cause analysis resulting in service delivery, maturity, and scalability.
Assess and triage application owner/customer consult requests within the context of the Azure infrastructure stack (compute/networking/storage) to further modernize and secure overall architecture in the environment.
Define and measuring service level indicators belonging to the services. Lead the design of process and technology solutions that enable measurable performance against SLIs and KPIs.
Work on the service platform and continuous delivery process to drive improvements in service reliability, as well as working with product development teams on improving these.
Lead service teams through Live Site Reviews and corrective action plans including incident management, problem management, change management, and security and compliance.
Travel up to 10% domestically.
A Bachelor’s degree in Computer Science, Engineering, Business or a related field, or alternative educations, skills, and/or equivalent experience.
5+ years of experience in program management.
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: - Citizenship Verification: This position requires verification of US Citizenship to meet federal government security requirements. - Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Experience leading a service engineering team, translating customer needs and technical requirements into service architecture to meet quality of service expectations.
Demonstrated experience in implementing programs, projects and new initiatives in live-site service environments (IaaS, PaaS and SaaS a big plus).
Manage a mixture of stakeholders, lead live services through change with ability to work with diverse mix of service teams consisting of diverse range of people with inclusion as a priority.
Identify service improvements that will streamline services to improve end-user experiences, lower operating costs and increase protection of the Microsoft environment.
Provide service leadership to across range of stakeholders.
Collaborate with other service teams to assist in solving their service problems, preventing a recurrence and codifying the learnings.
Evaluate service feature requests, assist in prioritization, and analyze them for impact to operations and delivery cost.
Experience working in an agile environment with high organizational complexity.
Track record in successfully planning and supporting large scale, geo-distributed, high availability enterprise services.
Experience in program or project management for large scale software deployments built on Microsoft platforms.
Create internal and external documentation such as standard operating procedures for internal use and customer facing knowledge resources with the help of engineering resources.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form (https://careers.microsoft.com/us/en/accommodationrequest) .
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.