Shire Jobs

Position:

Senior Renewals Specialist

Job Description:

Arrow ECS Australia is looking to place a Senior Renewals Specialist in its Sydney office to assist in managing its client base for the business's products and services focused on the renewals business.

These skills will be aimed at existing customers and towards new customers within the assigned criteria, through predominantly email and telephone with some direct, face to face contact.

Key focuses for this hands-on role are:

• Drive opportunities for new and existing customers

• Accuracy in dealing with customer data and systems

• Deliver excellent customer service for customers and vendor partners

• Maintain expert Arrow system knowledge

• Contribute to refining transactional workflows and services available to customers

• Construct quotes

• Renewals validation process; maintain reminders on upcoming renewals

• Handle and manage high volume of emails

• Deal with high volume of calls

• Develop and build strong relationship with vendors

• Forecast & make strategy calls

What You'll Be Doing

• Prepare and revise quotations for support renewals

• Internally support resellers in every aspect of the sales transaction from initial needs consultation through to order tracking and delivery

• Analyse customer requirements and promote consideration of the business' products and services to fill requirements

• Interact with vendors through quote requests, finding solutions for customers and providing updates on forecast

• Validate purchase orders and contact partners to clarify any discrepancies

• Develop adequate product knowledge to assist resellers in offering all solutions distributed by Arrow ECS

• Drive account engagement and manage client expectations with regard to all support requirements

• Successfully create and execute selling strategies that will result in new sales for our vendors

• Establish transaction level relationships within customer organisations, focusing on fulfillment and sales staff

• Provide and meet all reporting and information obligations as directed by management

• Develop and maintain strong links with vendors, competitors, and other industry entities to ensure you are up to date with trends, issues and developments

What We Are Looking For

• 2-4 years in similar role

• Effective organisational, prioritisation and time management skills with an eye for detail

• Exceptional written and verbal communication skills to support customer interactions

• Good knowledge of MS Office (Outlook, Excel)

• High adaptability and commercial acumen

• Strong decision making and sense of ownership

• Works well under pressure

• Critical thinker, able to troubleshoot and think outside the box

• Ethical conduct and is a team player

What's In It For You

As one of FORTUNE's Most Admired Companies for the 23rd time, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation and a solid benefits package:

• Inclusive, supportive, collaborative, and high-performing team environment, with a strong open-door policy

• Additional paid leave on top of statutory leave entitlements such as birthday leave, wellness leave, parental leave, study leave and charity leave

• Group life insurance

• Hybrid work arrangement

• Employee Award Program for outstanding performers

• Employee Assistance Program (EAP)

• Parking

• Free LinkedIn Learning access for your continuous development!

About Arrow

Arrow Electronics, Inc. (NYSE: ARW), an award-winning Fortune 133 and one of Fortune Magazine's Most Admired Companies. Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2023 sales of USD $33.11 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible. Learn more at www.arrow.com. Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between what's possible and the practical technologies to make it happen. Learn more at https://www.fiveyearsout.com/.

Arrow ECS ANZ is one of the industry's leading distributors of IT products, specializing in security, networking, storage, unified communications, and product service renewals. Currently Arrow ECS employs over 50 staff members in Sydney, Melbourne, Brisbane, Perth, Canberra and Auckland. The company's flat management structure, open door policy, open communication and focus on staff development and career progression have created a uniquely fresh and innovative working environment and culture. Learn more at https://www.arrow.com/ecs/au/.

For more job opportunities, please visit https://careers.arrow.com/us/en.

Diversity & Inclusion

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, gender identity or intersex status, age, sexual orientation, national origin, breastfeeding status, veteran or disability status.

Location:

AU-Chatswood, Australia (Help St)

Time Type:

Full time

Job Category:

Business Support

Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.