Job Information
Chautauqua Institution Accommodations Assistant (Accommodations)/Seasonal Employment in Chautauqua, New York
Description
Rental Accommodations on the grounds are all privately owned except for the Athenaeum Hotel and Bellinger Hall dormitory. The Accommodations Team manages approximately 450 privately owned rentals which include denominational houses, boutique hotels, inns, guest houses, apartments, condominiums, and single-family homes. Assist patrons with finding rental accommodations based on specific rental criteria; amenities, type, special needs via phone, email or in person at the Visitors Center via the Private Accommodations Rental Directory (https://reservations.chq.org) . The office is located in the Visitors Center on Bestor Plaza and is open daily from 9:00 a.m. to 5:00 p.m.
About Your Compensation
Compensation for this position starts at $15.50/Hour and, with demonstrated experience and qualifications, candidates may earn up to $16.50/Hour.
About Your Work Day
Assist guests via phone, email, or face-to-face to find accommodations for their Chautauqua stay.
Assist in maintaining the Accommodations Website, including regular accuracy audits.
Assist Property Owners Who Rent (POWR) to maintain their listings on the Accommodations website, updating reservation calendars and general listing information.
Assist with guests and their questions in the Visitors Center as time allows.
About the Referral Program
Chautauqua Institution’s Referral Bonus Program (https://www.chq.org/wp-content/uploads/2022/03/Referral-Bonus-Program-3-8-22.pdf) is a talent solution to recruit, develop, and retain a diverse workforce that encompasses all the skills and experience necessary to deliver on our goals and objectives. Chautauqua Institution will provide a $500 referral bonus (less taxes) for active employees referring a new candidate who is hired and remains employed for at least 90-days from the first physical date of work. In the case of seasonal positions working less than 6-months, the new candidate must remain actively employed for at least 30-days from the first physical date of work and until the closing date of the season. The closing date of the season is the last Sunday in August.
About Your Schedule
Chautauqua Institution and Chautauqua Hotel Company offer flexible schedules, full and part-time, for seasonal employment during summer operations starting annually each June and concluding in August. Seasonal employment may be available earlier (pre-season) and beyond season (post-season) based on business needs and candidate availability. Schedules typically include evenings, weekends, and/or holidays as a requirement. While you will confirm your final schedule with management at the time of an interview and offer of employment, you should generally anticipate the following schedule options for this position:
Will be scheduled to work an average of 20-hours/week. Scheduled hours may include evenings, weekends, and holidays based on business needs.
About Living on the Grounds
Chautauqua Institution may provide limited housing options on our grounds or assist you with locating nearby housing arrangements for select opportunities based on business needs. Housing is not an option for many positions and may be of a cost to you. Candidates should assume there are no employer-provided or employer-assisted housing options available for this position unless it is otherwise stated.
About Chautauqua Institution
Chautauqua Institution (https://www.chq.org/) is a not-for-profit global convener of dialogue on the most significant issues of the day through engagement across four pillars of the arts, education, religion, and recreation. The Chautauqua community is located on the shores of Chautauqua Lake in southwestern New York State and comes alive each summer with a unique mix of visual and performing arts, lectures, interfaith worship/programs, and recreational activities. Chautauqua Institution owns and operates Chautauqua Hotel Company (https://www.chq.org/discover-chautauqua/accommodations/athenaeum-hotel/) , a comprehensive hotel, food & beverage, conferencing, and events organization. The Institution’s office in Washington, DC is located strategically for an ongoing role in the cultural conversations of the nation.
Discovering Your Chautauqua Experience
There are countless ways that our talent will engage with our mission, vision, and diverse communities, and you are invited to immerse yourself in our programming as a gateway to this experience. Employees will receive a traditional Chautauqua gate pass, free of cost, which provides access to many of our programs at the Amphitheater.
Our Commitment to IDEA
Chautauqua Institution values Inclusion, Diversity, Equity, and Accessibility (IDEA) (https://www.chq.org/about/idea/) as a priority in our strategic plan, 150 Forward (https://150fwd.chq.org/) . One of our five core values is “The dignity and contributions of all people.” We are committed to creating conditions where everyone can engage as complete and valued participants in the Chautauqua experience. The Institution is an equal opportunity employer committed to equitable and inclusive hiring practices. Applicants and employees will not be discriminated against based on any status protected under federal, state, or local law. We especially welcome applications from those who can demonstrate experience, engagement, and professional expertise in IDEA.
Joining Our Talent Community
Join our talent community online at CHQ.org/employment. You are encouraged to learn more about Chautauqua Institution at CHQ.org and view the 150 Forward Strategic Plan at 150fwd.CHQ.org.
Qualifications
Skills
Required
Microsoft Excel: Intermediate
Computer Skills: Intermediate
Communication: Intermediate
Customer Service: Intermediate
Preferred
Computer Application Skills: Some Knowledge
Sales: Some Knowledge
Behaviors
Required
Team Player: Works well as a member of a group
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Experience
Required
- 1-3 year: Customer service.
Preferred
- 1-3 year: Combined work experience or education in hospitality or tourism.