Job Information
Chautauqua Institution Gate Shift Supervisor (Safety & Security)/Seasonal Employment in Chautauqua, New York
Description
The mission of the Chautauqua Safety & Security department (https://www.chq.org/chautauqua-institution-police-department/) is to serve and protect all who come to the grounds. Our safety and security professionals and support staff ensure the safety of our patrons and staff through the impartiality, respect and compassion enforcement of Chautauqua’s rules and regulations.
About Your Compensation
Compensation for this position starts at $17.00/Hour and, with demonstrated experience and qualifications, candidates may earn up to $19 .00/Hour.
About Your Work Day
Responsible for managing the overall function of the Gate Operations.
Recruits staff including interviewing, selection, and hiring-related paperwork.
Schedules staff coverage at all seven gates.
Ensures staff provides exceptional customer service through training, monitoring, and coaching performance.
Develops reference materials for staff to use so each gate attendant can serve as an information ambassador.
Oversees functioning to ensure each gate location is clean and fully stocked for operation.
Works closely with the police department and ticket office for efficient flow of foot and vehicle traffic.
Interacts regularly with Chautauquans and guests.
Coordinates parking lot traffic staff on high volume nights.
Maintains a positive and professional manner at all times.
About the Referral Program
Chautauqua Institution’s Referral Bonus Program (https://www.chq.org/wp-content/uploads/2022/03/Referral-Bonus-Program-3-8-22.pdf) is a talent solution to recruit, develop, and retain a diverse workforce that encompasses all the skills and experience necessary to deliver on our goals and objectives. Chautauqua Institution will provide a $500 referral bonus (less taxes) for active employees referring a new candidate who is hired and remains employed for at least 90-days from the first physical date of work. In the case of seasonal positions working less than 6-months, the new candidate must remain actively employed for at least 30-days from the first physical date of work and until the closing date of the season. The closing date of the season is the last Sunday in August.
About Your Schedule
Chautauqua Institution and Chautauqua Hotel Company offer flexible schedules, full and part-time, for seasonal employment during summer operations starting annually each June and concluding in August. Seasonal employment may be available earlier (pre-season) and beyond season (post-season) based on business needs and candidate availability. Schedules typically include evenings, weekends, and/or holidays as a requirement.
While you will confirm your final schedule with management at the time of an interview and offer of employment, you should generally anticipate the following schedule options for this position:
Will be scheduled to work an average of 45-hours/week. Gate operational hours are generally 7:00 a.m.-11:15 p.m. Scheduled hours will include evenings, weekends, and holidays based on business needs. Work is available pre/post the summer season.
About Living on the Grounds
Chautauqua Institution may provide limited housing options on our grounds or assist you with locating nearby housing arrangements for select opportunities based on business needs. Housing is not an option for many positions and may be of a cost to you. Candidates should assume there are no employer-provided or employer-assisted housing options available for this position unless otherwise stated.
There will be no onsite housing options available with this position.
About Chautauqua Institution
Chautauqua Institution (https://www.chq.org/) is a not-for-profit global convener of dialogue on the most significant issues of the day through engagement across four pillars of the arts, education, religion, and recreation. The Chautauqua community is located on the shores of Chautauqua Lake in southwestern New York State and comes alive each summer with a unique mix of visual and performing arts, lectures, interfaith worship/programs, and recreational activities. Chautauqua Institution owns and operates Chautauqua Hotel Company (https://www.chq.org/discover-chautauqua/accommodations/athenaeum-hotel/) , a comprehensive hotel, food & beverage, conferencing, and events organization. The Institution’s office in Washington, DC is located strategically for an ongoing role in the cultural conversations of the nation.
Discovering Your Chautauqua Experience
There are countless ways that our talent will engage with our mission, vision, and diverse communities, and you are invited to immerse yourself in our programming as a gateway to this experience. Employees will receive a traditional Chautauqua gate pass, free of cost, which provides access to many of our programs at the Amphitheater.
Our Commitment to IDEA
Chautauqua Institution values Inclusion, Diversity, Equity, and Accessibility (IDEA) (https://www.chq.org/about/idea/) as a priority in our strategic plan, 150 Forward (https://150fwd.chq.org/) . One of our five core values is “The dignity and contributions of all people.” We are committed to creating conditions where everyone can engage as complete and valued participants in the Chautauqua experience. The Institution is an equal-opportunity employer committed to equitable and inclusive hiring practices. Applicants and employees will not be discriminated against based on any status protected under federal, state, or local law. We especially welcome applications from those who can demonstrate experience, engagement, and professional expertise in IDEA.
Joining Our Talent Community
Join our talent community online at CHQ.org/employment. You are encouraged to learn more about Chautauqua Institution at CHQ.org and view the 150 Forward Strategic Plan at 150fwd.CHQ.org.
Qualifications
Skills
Preferred
Microsoft Word: Intermediate
Microsoft Outlook: Intermediate
Microsoft Excel: Intermediate
Understanding & Evaluating Others: Advanced
Troubleshooting: Advanced
Team Management: Expert
Recruiting: Advanced
Quick Thinking: Expert
Quality Control: Expert
Positive Attitude: Expert
Microsoft Office: Intermediate
Motivation: Advanced
Management: Advanced
Leadership: Advanced
Integrity: Expert
Critical Thinking: Advanced
Emotional Intelligence: Advanced
Helpfulness: Advanced
Employee Development/Coaching: Advanced
Empathy: Advanced
Developing Rapport: Advanced
Delegation: Advanced
Customer Service: Expert
Communication: Advanced
Collaborating: Advanced
Active Listening: Advanced
Behaviors
Required
- Leader: Inspires teammates to follow them
Preferred
Team Player: Works well as a member of a group
Loyal: Shows firm and constant support to a cause
Functional Expert: Considered a thought leader on a subject
Enthusiastic: Shows intense and eager enjoyment and interest
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations
Preferred
Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
Self-Starter: Inspired to perform without outside help
Peer Recognition: Inspired to perform well by the praise of coworkers
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Education
Preferred
- Some college or better
Experience
Preferred
- 2-5 years: General management and gate operation experience.