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Willis Towers Watson Technology Project Manager - Benefits Accounts Development in Cheektowaga, New York

Willis Towers Watson’s Consumer Directed Accounts (Acclaris) enables our clients to transform the way they offer and administer consumer-driven health (CDH) and reimbursement accounts, maximizing their revenue and profit opportunity. Our integrated end-to-end operations, consumer focus and true private label approach helps our clients increase revenue and lower costs, while delivering market-leading CDH products and services under their own brand. Consumer Directed Accounts (Acclaris) currently powers and serves many industry leaders (Financial Institutions, HROs, TPAs and Health Plans) in the CDH and reimbursement account space.

People come to you for advice and counsel. You are a highly effective communicator and listen with both your eyes and ears. You value diverse perspectives and seek out different points of view when trying to solve a complex problem. Obstacles are puzzles you’d like to solve. You’re not afraid to speak your mind and know it’s better to call attention to something before it gets out of hand. You have a sense of urgency and deliver on-time, on-budget results. You keep the big picture in focus as you manage the details on the way to the finish line. You’re an organized and influential leader who thrives in a fast-paced changing environment. You keep the big picture in sight as you manage day to day. You have a sense of urgency and deliver on-time results. Teams look to you for guidance and leadership. You are the glue that holds projects and project teams together.

Note that visa employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

The Role

  • Manage and drive medium to large scale IT projects or programs working in collaboration with the Product Management team, the Agile Software Development team following Scrum and Project management processes

  • Estimate project costs, develop schedules, plan releases, track impediments, remove barriers and facilitate close cooperation across all roles.

  • Work with development teams and follow the Scrum Framework for software development.

  • Ensure that the project scope entails the required details and deliverables, etc.

  • Plan and track project portfolio, including problem identification and resolution and change management issues throughout projects.

  • Use Agile project management tools like Atlassian Suite of Agile Applications (Jira, Confluence, Bamboo, Bitbucket) for tracking tasks, creating reports and managing releases

  • Work with executive leaders to ensure work is prioritized appropriately and provide value to the business by operationalizing strategic and tactical programs and projects.

  • Conduct and facilitate project kick-off meetings with all stakeholders.

  • Conduct and facilitate requirements gathering workshops with customer teams, businesses and technical product line owners / SMEs and scrum masters to define user stories, acceptance criteria, project constraints and quality criteria.

  • Work with technical product owners and scrum teams to estimate the user stories and prepare project timeline and budget documents.

  • Use data from the release plans, product backlog, sprint backlogs and from the sprint meetings to develop and track individual project and work plans that entail all details of the project including timelines, tasks, resources, etc.

  • Facilitate the removal of team roadblocks / impediments by acting as a liaison between the customer team and the scrum teams.

  • Monitor the sprint backlog and burndown charts and continuously collaborate with the teams to monitor progress.

  • Involve the customer team as soon as a story is done for acceptance and monitor project release burn-up.Shield program from unnecessary external interference.

  • Ensure deliverables are met and process improvement opportunities are implemented at enterprise level.

  • Ensure visibility and transparency and that processes are followed and continually improved

The Requirements

  • 1 to 2 years’ experience leading projects involving the application of technology to solve business needs.

  • Experience in Agile product development lifecycle

  • Proven experience in successfully leading Technology and Product project teams with multifaceted, competing priorities and deadlines, including virtual work teams with members in different geographic regions

  • Skilled in the design and deployment of technology solutions in support of internal/external customers in collaboration with vendors

  • Strong interpersonal and client management skills

  • Excellent written and verbal communication skills

  • Strong analytical, integrative and problem solving skills

  • Strong organizational abilities and flexibility to work in a performance driven environment

  • Sense of accountability, owning one’s work and taking pride in it; commitment to quality and continuous improvement

  • Desire to learn, accept new challenges, and have fun

  • Bachelor’s degree or equivalent in business, management information systems, benefits administration or related field; Master’s degree a plus

  • Proficient in MS Office (including Excel), MS Teams, and Atlassian products like JIRA/Confluence desired

  • Ability to travel and work extended hours as needed

Specific Position Requirements

Prior experience with any of the following:

  • Experience in consulting environment and working with external customers.

  • Experience with working with offshore teams.

  • Implementing larger scale accounting solutions.

Commitment - Should have a positive attitude

  • Teamwork and collaboration – Can monitor the progress, meeting deadlines and working with others across the organization to achieve a common goal. Ability to handover tasks across shores

  • Adaptability - Should have a passion for learning and the ability to continue to grow and stretch the skills to adapt to the changing needs of the organization

  • Problem solving - Should has a urge to resolve problem himself rather than delegating

EEO, including disability/vets (https://cdn-static.findly.com/wp-content/uploads/sites/1240/2021/06/14082050/EEO-Policies-for-WTW-Careers-site-2021.pdf)

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