Job Information
Kohler Co. Customer Service Representative, Kohler Mira in CHELTENHAM, United Kingdom
Customer Service Representative, Kohler Mira
Hybrid- Cheltenham
3 week rotational shift pattern- working 37.5 hours over 5 days between the operational hours of Monday - Thursday 8am - 5.30pm / Friday 8am - 5pm / Saturday 8.30 - 1pm
Starting salary £23,400, plus fantastic benefits including: parking, competitive pension scheme, volunteering days, subsidised onsite deli, and access to our newly launched employee benefits platform!
Designing award-winning products for our market-leading brands – Mira Showers, Rada and Kohler UK - is our lifeblood. We focus on investment, investing in the best technology and resources available and investing in each and every individual. Put simply, it’s who we are. Whether you arrive at our factories in Cheltenham or Hull, have a visit from a Service Engineer or pick up the phone to our Customer Service team, you’ll instantly see that, no matter our department or location, we all share the same values at Kohler Mira.
From day one you’re part of the Kohler Mira community – a collaborative, forward focused team with a shared pride in our work and commitment to delight our customers, develop innovative products and services and inspire our people (who knew a bathroom manufacturing company did all this?!)
But, to get to where we want to be, we are looking for Customer Service Representatives to join our awarding winning Team. Find out more below!
Summary
To be the primary point of contact for customer queries, pre-sales enquiries, spares sales and after sales service for the Kohler Mira business. Liaising directly with customers mainly by telephone to resolve customer issues. Required to work on a 3 week rotational shift working 5 days per week including some Saturdays.
Responsibilities
Assisting customers with pre-sales enquiries, product selection, availability and location of showrooms
Taking in-coming calls, identifying customer requirements and initiating appropriate actions in a timely manner
Resolving post-sales issues and technical product support
Arranging service visits, spares sales and promoting service and extended warranty policies
Outbound follow-up telephone calls
Ensuring customer service levels are exceeded in-line with company and department key performance indicators
Creation and promotion of brand awareness issues
Provide cross functional Administration support as required
Education and Experience
Ability to understand technical issues and resolutions
Experience with customer contact/interaction
Good communication skills
We can offer you a lot in return!
At Kohler, you’re not a number, you’re a valued member of our team (or as we like to say, an “associate”). What this means for you, is focused development that is personalised – all of the challenge you desire with all the support you need, as well as global opportunities should you desire. We also offer competitive benefits, including a focus on wellbeing and a genuine commitment to ‘giving something back’ through our Stewardship (CSR) efforts. We believe that our depth of knowledge and breadth of opportunities set us apart and if you believe you’d add something to our team, we’d love to hear from you. You can find out more about our operating philosophy, Believing in Better, here (https://www.kohlercompany.com/social-impact/believing-in-better/)
As an organisation, Kohler Mira is committed to diversity and inclusion to drive our business results and create a better future every day for our diverse associates, consumers, partners, and global communities. As an equal opportunities employer, it is Kohler Mira’s policy to recruit, hire, and promote qualified people in all job classifications without prejudice. If, as an individual with a disability, you require adjustments during the recruitment process, please contact talentacquisitionuk@kohler.com (https://mykohler-my.sharepoint.com/personal/robin_johnson_kohlereurope_com/Documents/talentacquisitionuk@kohler.com%C2%A0)
*Important update for candidates applying to roles within Kohler Energy, including Power Systems, Engines, Home Energy, Kohler Uninterruptible Power, Clarke Energy, Curtis Instruments, and Heila Technologies.
On November 6, Kohler Co. announced the strategic decision to establish Kohler Energy as a separate, independent business with Platinum Equity as the majority investment partner. Kohler will continue to stay invested in the Energy business following the closing and remains committed to supporting the acceleration of long-term growth strategies for both organizations. Talent and operational transition plans are underway, and Kohler Co. and Platinum Equity expect the agreement to close in the first half of 2024.Thank you for your interest in joining our growing team as we embark on the next phase of growth!
About Us
In the UK, Kohler Mira Ltd. is made up of three market leading brands; Mira Showers, Rada Controls and Kohler Company. Where our brands differ in market position, they are equal in quality, each living up to the Kohler Company mission to live on the leading edge of design and technology and provide a single level of quality regardless of price.
Learn more about us, our brands and career opportunities at www.kohlermira.co.uk (https://mykohler-my.sharepoint.com/personal/robin_johnson_kohlereurope_com/Documents/www.kohlermira.co.uk%C2%A0)
Note for Recruitment Agencies – the Kohler Talent Acquisition team is responsible for managing all current vacancies through direct hiring and referrals wherever possible. We do work with recruitment agencies and where we require external support we will formally release those vacancies to the agencies on our Preferred Supplier List deemed best placed to assist us. Speculative CVs sent by any agency to Kohler Co. without a specific request by our Talent Acquisition Team will not be accepted and with no introduction fee applicable.
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