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The Business Risk and Controls Intermediate Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams

Responsibilities:

• Perform the role of Business Analyst for the Centralized Customer Remediation Team.

• Conduct in-depth investigation and analyses of issues logged into REMI tool.

• Conduct issue intakes interviews with Business contacts / Issue owners and document issues comprehensively.

• Utilize investigative skills to thoroughly comprehend the process / service where the disruption has occurred.

• Lead the development of a comprehensive strategy document basis collaboration with the Issue owners and implementation of remediation plan

• Utilize data analysis tools to extract, and analyze and interpret data to identify impacted population and compute Financial harm incurred

• Work with LoB contacts to build remediation strategy. Liase with multiple stakeholders to procure approvals for Remediation strategy.

• Monitor remediation progress and ensure timely completion.

• Ensure appropriate controls are in place and ensure adherence to laid out procedures.

• Build and maintain artefacts and evidences for issue remediation through out every phase of the Remediation lifecycle. Ensure that the all Issue Remediations are kept audit ready at all times.

• Serve as the Point of contact for internal stakeholders regarding remediation efforts. Provide regular updates on status of remediation activities

• Ensure compliance with regulatory requirements and internal policies

• Identify opportunities for process improvement.

• Support and contribute to Operational and Compliance Risk in accordance with established Policy requirements.

• Be involved with the implementation of standards and procedures that conform to enterprise requirements and support sound operational and compliance risk management.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

• Apply knowledge of the business, products, or services to identify and implement control points and processes throughout the business.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Qualifications:

• 5-8 years relevant experience

• Experience with Retail Banking products, services and processes

• Excellent business Analysis skills.

• Project management skills. Excellent organizational skills, ability to multitask and adapt to change.

• Relationship building and relationship management skills

• Problem solver with the ability to translate plans in actions

• Consistently demonstrates clear and concise written and verbal communication skills

• Proficient in Microsoft Office with an emphasis on MS Excel

• Self-motivated and detail oriented

Education:

• Bachelor’s/University degree or equivalent experience

Job Family Group:

Risk Management

Job Family:

Business Risk & Control

Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.