Job Information
Emerson Senior Technical Support Analyst in CHENNAI, India
Job Summary
The Application Support Team in FCEC has traditionally been responsible for the development & support of Flow Controls’ CPQ (Configure Price Quote) applications – FF2, FSM, and PQT. Application Engineers and Emerson Impact Partners around the world use these applications to Size, Select, Quote, and Order Fisher and Regulator products. While this team still supports these critical applications, our focus has changed to creating next generation applications.
By joining this team, you will be on the ground floor in the development of Presto (our Next Generation CPQ cloud tool) and Phoenix (our overall digital transformation program). As this implies, you will be a part of a highly visible, essential, and innovative team that will lead our business into the future. You will play a key role in the Software Development Life Cycle (SDLC), working with modern tools such as Microsoft Azure & DevOps. Agile software development methodologies, such as Scrum and Kanban, will be a part of your daily work as you collaborate with teams around the world.
In This Role, Your Responsibilities Will Be to:
Work with Software developers to properly test and release the features/bugs.
Develop working relationship with Modelling/Development/Marketing team to gather process/product knowledge to build/support application effectively.
Create and track work items in DevOps board with appropriate Repro Steps and Acceptance Criteria
Create and review test cases and test plans for the projects which are in development phase.
Work with stakeholders to learn business requirements and turn them into user stories.
Perform regular product related data and code moves into the application without any issues.
Educate world area users and provide technical support for queries on everything related to the application.
Who You Are:
You promote high visibility of shared contributions towards the set goals. You quickly and significantly act in a constantly evolving unexpected situations. You actively seek input from pertinent sources to make timely and well-informed decisions. You handle the risk that comes with moving forward when the outcome is not certain.
Preferred Qualifications that Set You Apart:
Degree in any of the STEM courses
2 to 5 years’ Experience
Experience in any FCV team with working knowledge of FF2/PQT and ERP systems
Sound knowledge of business concepts, practices, and procedures
Strong time management and project management skills
High learning agility, good interpersonal savvy, and collaboration skills are required for working across regions and functions in Fisher.
Fluency in spoken and written English with good presentation skills
Basic SQL Knowledge is preferred, but not required.
Excellent written and verbal communication skills
Our Offer to You:
By joining Emerson, you will be given the opportunity to make a difference through the work you do.
Emerson's compensation and benefits programs are designed to be competitive within the industry and local labor markets . We also offer a comprehensive medical and insurance coverage to meet the needs of our employees.
We are committed to creating a global workplace that supports diversity, equity and embraces inclusion . We welcome foreign nationals to join us through our Work Authorization Sponsorship .
We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential . We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company.
We have established our Remote Work Policy for eligible roles to promote Work-Life Balance through a hybrid work set up where our team members can take advantage of working both from home and at the office.
Safety is paramount to us, and we are relentless in our pursuit to provide a Safe Working Environment across our global network and facilities.
Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.
Our Commitment to Diversity, Equity & Inclusion
At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.
This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values (https://www.emerson.com/en-us/perspectives/culture-and-values) and about Diversity, Equity & Inclusion at Emerson (https://www.emerson.com/en-us/careers/diversity-and-inclusion) .
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com .
Requisition ID : 24009920
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.