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Carsome Branch Admin Support in Cheras, Malaysia

About you

CARSOME is looking for a qualified Branch Admin Support to join our team and help us achieve our goals. You will serve as a point of contact for customers with queries about products, orders and deliveries and provide support for branch operation team.

Your day-to-day

  • Assist customers with MYEG for road tax documentation and processing.

  • Call customers to remind them of insurance renewal dates and provide necessary assistance.

  • Assist customers in signing HPA (Hire Purchase Agreement) documents.

  • Conduct finance checking to cross-check unknown payments and discrepancies.

  • Follow up with customers and the finance team on refund cases.

  • Guide customers through the thumbprint process as required.

  • Manage petty cash and submit claims to the finance department.

  • Process vendor payment purchase requisitions/purchase orders (PR/PO) for services such as (JPJ runner and Car Wash vendor).

  • Maintain records of car-related costs in the CMS (Cost Management System).

  • Order ad-hoc supplies as needed for operational efficiency.

  • Safeguard and maintain security documents as per company guidelines

You Know-how

  • Preferably Certificate/ Diploma / Degree in any disciplines or SPM/ O-Level with relevant experience

  • At least 1-2 years working experience in Administrative roles and added bonus if in the automotive industry.

  • Good connections with financial institutions

  • Prior experience in administrative or operations support roles is advantageous.

  • Proficiency in Google Workspace and basic computer skills.

  • Strong organizational and multitasking abilities.

  • Excellent communication and interpersonal skills.

  • Attention to detail and accuracy in documentation.

  • Ability to work independently and collaboratively in a team environment.

  • Familiarity with finance processes and documentation preferred.

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