Job Information
ARAMARK Patient Services Ambassador - Chesapeake General Hospital in Chesapeake, Virginia
Job Description
The Patient Services Ambassador serves as the department?s customer service representative. They are primarily responsible for successfully completing all assigned patient interviews and visits. They follow the mission, vision, and values of the organization, ensure patient confidentiality, identify and address psychosocial, cultural, ethnic and religious/spiritual needs of patients and families. They interact professionally with patients/family and maintain a good working relationship both within the food service department and with other departments. The liaise with the Patient Experience department as necessary.
Please provide a resume!
Starting Pay $18/hr
Job Responsibilities
Conducts new admission visits and ongoing patient rounding in all units.
Ensures that hostesses demonstrate hospitality and respect toward patients.
Supports client satisfaction at a level that ensures account retention by monitoring and responding to Press Ganey reporting.
Assists in customizing patient service programs to meet each account's unique needs as required.
Provides recognition for employees when programs are implemented with success.
Completes food service tasks as needed.
Resolves food service issues that do not meet standards and ensures food service tasks are followed up on and completed in a timely manner.
Performs other duties as assigned.
Maintains the privacy, safety, and dignity of each customer by observing client confidentiality and by rigorously adhering to safety and sanitation standards
Ensures timely response to guest/customer request for information or assistance, calls out any delays or other problems that are identified
Maintains friendly, efficient, positive customer service demeanor toward customers, clients, and co-workers.
Adheres to the established policies addressing confidentiality of patient information.
Maintains compliance with ARAMARK?s standards of operation. Adheres to ARAMARK?s Business Conduct Policy at all times. Maintains all records and reports to ensure compliance with all local, state, and federal regulations and codes.
Adheres to Aramark safety policies and procedures including the use of proper personal protective gear and following proper infection control measures.
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.
Qualifications
Excellent communication and interpersonal skills.
Basic computer skills.
High School Diploma or GED preferred.
1 year of customer/patient service experience.
Proficient in English; bilingual preferred (Burmese, Vietnamese, Chinese, Arabic, Spanish).
Basic math and problem-solving skills.
Ability to follow instructions and procedures.
Ability to stay calm in a less than calm circumstance.
Must be flexible and adaptable to change.
Education
High School Diploma
About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook , Instagram and Twitter .