Shire Jobs

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/11988838 Motus\ \ United States\ \

Motus is the definitive leader in mobile workforce solutions. Its platform simplifies the reimbursement and management of vehicle, device, and location costs through personalized calculations. Empower your team with a suite of fully integrated solutions that take the complexity out of compliance. Peace of mind included.

At Motus, were dedicated to making WorkLife better for everyone, anywhere. Our team is the heart of our culture, and we live by our WorkLife Pillars every day WorkHappy, WorkHealthy, WorkSmart, WorkAnywhere, and WorkTogether.

*Position Description: *

As a member of our Vehicle Solutions Specialist team, you will be an authority on Motus suite of products and services. You will support our customers via special reporting, recurring tasks, Program Requests, and critical FAVR processes. Sometimes you may provide support via phone and email to our customers to strengthen customer relationships and ensure positive engagement with Motus products. You will demonstrate a positive and tenacious attitude, outstanding communication skills, and a collaborative, team-oriented spirit.

*Position Duties: *

• Process and perform quality control on customer maintenance, program updates, and data-feeds within established service levels.
• Consult with customer administrators and internal partners on standard processes for program updates.
• Perform quality control on monthly and quarterly recurring customer reports
• Manage, collect, and record all client cases, case updates, and ongoing tasks in Zendesk.
• Serve as Subject Matter Expert (SME) to the rest of the team on recurring, custom tasks.
• Perform quality control on monthly recurring customer reports.
• Liaise with the Account Management, Product, Finance, and Operations teams as necessary to ensure proactive and timely resolution of end-user issues.
• Build knowledge base materials dedicated towards operational efficiency.
• Think creatively to solve customer problems.

*Skills and Characteristics: *

• 1-3 years of client support experience, preferably in a B2B, SaaS environment.
• Outstanding verbal and written communication skills via phone, email, in face-to-face situations, and across the entire client base and the Motus organization.
• Dedication to service excellence and ability to resolve client requests and issues within established service levels.
• Ability to positively articulate difficult concepts and methodologies to clients.
• Strong, enthusiastic team player ready to get the job done, no matter how big or small.
• Attention to detail and strong organizational skills.
• Proficiency in Microsoft Office Suite.

Where required by law, Motus provide\ \

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\ \ Motus is an Equal Opportunity Employer and does not discriminate against any applicants for employment based on their race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, physical or mental disability, genetic information, veteran status, uniformed service member status, or any other status protected by law.