Job Information
Camping World Community Manager, Good Sam in Chicago, Illinois
Good Sam Enterprises is seeking a Community Manager to lead the content strategy, user engagement, and business integrations for Good Sam’s Digital Community. Reporting to the Director of Loyalty Operations, this role will oversee both strategy implementation and day-to-day management of the Community, which has a dedicated member base of 400K+ individuals, some of whom have been active since the community's inception in 2003.
Roles and Responsibilities:
● Manage day-to-day operations of the Community, ensuring a positive user experience and adherence to community guidelines
● Craft content strategies for identified audience segments, based on Community analytics and user insights
● Develop the Community marketing calendar, focusing on user acquisition and engagement
● In partnership with the Loyalty Operations team, create unique experiences for Loyalty Members within the platform
● Collaborate with Digital Product, Marketing, and other cross-functional teams to manage Community initiatives and integrations
● Be the Enterprise expert on digital communities and emerging industry trends
● Generate weekly, monthly, and quarterly reporting for key stakeholders and partners
Qualifications:
● Hybrid Role; ability to commute to the Chicago, IL office 2-3 days a week
● Bachelor’s degree in Marketing, Communications, Advertising, or similar field
● 3+ years of Community Management experience of communities of 50K+ users
● Strong presentation skills, content and design skills are a plus
● Strong project management skills; ability to work on multiple projects simultaneously across multiple workstreams
● Self-directed with excellent communication skills, capable of engaging with a wide range of audiences in a fast paced environment
● Passion for digital marketing, combining creativity and analytics to deliver the right messages to our members.
Pay Range:
$59,745.00-$89,670.00 Annual
In addition to competitive pay, we offer Tuition Reimbursement, Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave, and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: www.mycampingworldbenefits.com
We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.