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This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12404568 College Board - College Readiness Assessments

100% Remote

About the Team

The College Readiness Assessments (\"CRA\") division is a team of mission-driven people who deliver the SAT Suite of Assessments (SAT, PSAT/NMSQT, PSAT10, and PSAT 8/9) to millions of students across the world each year to help open their paths to life after high school.The SAT Suite connects students to a wide range of post-high school opportunities, including scholarships, careers, and colleges and universities. In 2023, we retired the use of paper/pencil testing and are now a fully digital SAT Suite offering an assessment that is easier to give, easier to take, more secure, and more relevant.

The SAT Weekend Program Management team is responsible for our traditional SAT model where students register to take the SAT during the weekend at a test center near them, both domestically and internationally. The team is responsible for successfully administering the SAT to millions of students every year in over 170 countries, with the goal of driving the SAT Weekend\'s continued growth and development as we seek to deliver on our mission for as many students as possible. The team oversees the product roadmap and collaborates closely with various internal and external stakeholders to understand what innovations or enhancements are needed to better serve students and educators. This role oversees the student experience from registration to test submission to test-day readiness and administration day, as well as the end-to-end test center staff experience.

About the Opportunity

As the Executive Director, SAT Weekend Program Management, you are energized by the opportunity to lead and build the SAT Weekend program amidst an increasingly competitive and dynamic assessment landscape. You are excited to understand and lead our full business model, influencing large-scale business decisions that impact students daily. In this role, you will oversee the successful delivery and launch of SAT Weekend program changes, ensuring they meet student and educator expectations and are delivered on time. You will tackle daily operational challenges and customer escalations, drive pricing and competitive strategy, and monitor market trends to increase our reach. Collaborating with the Communications team, you will develop compelling value propositions to recruit new weekend test centers as well as campaigns to position the SAT as the preferred college entrance exam with students and their parents and educators. Partnering with the Digital Product Team, you will support student registration and readiness efforts for test day, as well as identify future product enhancements and features to acceptance. Additionally, you will work with our Partnerships team to drive international and domestic growth, expanding the global market share of the SAT Suite. Your leadership will ensure the SAT Weekend model consistently meets high standards, maintaining student and educator satisfaction while achieving financial goals.

As the leader of the SAT Weekend Program Management team, you will manage a team of five individuals, each leading various aspects of work supporting our SAT Weekend model. You will report directly to the Vice President, SAT Suite Program and Innovation as a member of our division\'s senior leadership team. Your role will be highly visible across the organization, and you will work closely with colleagues in Operations, State and District Partnerships, Communications and Marketing, and Legal.

In this role, you will:

Program Management & Stakeholder Satisfaction (60%)

• Manage the execution of the SAT Weekend model, including policy, programming, as well as student and educator experiences
• Lead and manage a team engaged in program policies, administration, customer satisfaction, and program growth and enhancements; foster and maintain team cohesion and engagement
• Review and revise SAT Weekend policies based on stakeholder feedback and market trends, both domestic and international
• Define and develop the SAT Weekend product roadmap with the Digital Product team to identify short, medium, and long-term product changes, obtaining stakeholder input and synthesizing conflicting needs
• Liaise with internal and external stakeholders to inform program changes and enhancements as well as provide updates on SAT Weekend program, both domestic and international
• Manage ongoing test center strategy with Operations, leading effort to expand test center capacity, especially across the United States\' West Coast, while supporting and sustaining current test centers
• Manage the honoraria program and cost management expenses of SAT Weekend administrations, in close collaboration with Operations and Finance
• Manage all ancillaries and access-related programs, including fee waivers, device lending, SAT study guide, and score sending

Program Strategy & Administration (25%)

Drive pricing strategy for the SAT Weekend model, identifying volume drivers and cost saving opportunities

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