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As a Loan Servicing Specialist III within the Servicing teams, you will be a mid-level processor tasked with managing complex loan transactions in a high-speed environment. Your role will encompass support for various market segments such as Commercial Professional Coverage, Wealth Management, Middle Market Banking & Specialized Industries, Real Estate Banking, and Dealer Commercial Services. Your responsibilities will involve managing a variety of monetary and non-monetary transactions on the relevant commercial loan system. You will also be responsible for escalated research and processing maintenance transactions for both monetary and non-monetary transactions. Your role will necessitate a deep understanding of collections, reconciling discrepancies, monitoring interest/fee/principal past dues, and managing various maintenance requests to ensure system integrity. Your career progression will be determined by performance metrics such as productivity, quality customer satisfaction, and contributions to the team.

Job Responsibilities:

• Create a PDF batch work for quality control/two-touch and document repositories

• Enter data of customer and loan details into the loan system

• Process wire, draws, payments, rate resets, quote payoffs and maintenance transactions

• Identifying inaccurate, incomplete or missing information on the transactions prior to submit for approval.

• Minimize credit and business risk through awareness of procedure, compliance, and bank policy.

• Participating in projects and working groups as required

• Review and complete escalated requests

• Exercising judgment, discretion, and prioritization

• Understanding and following Bank policy and established procedures

• Provide exceptional customer service - Customer contact focuses on high volume or unique activities requiring interaction with internal market/credit collaborates & resources (ability to calculate interest and fee accrivals for billing is required for this role).

Required qualifications, capabilities, and skills:

• Proficient in Microsoft Office applications (i.e. Excel, Word, Outlook, etc.).

• Ability to adapt to internal tracking and monitoring systems.

• Knowledge of ACBS and/or Loan IQ

• Understanding of US Dollar and Foreign Currency Loans

• Working knowledge of legal/credit documents.

• Ability to interpret standard reports and forms.

• Excellent interpersonal and written/verbal communication skills.

• Exceptional customer service skills.

• Ability to effectively multi-task and prioritize workloads while working within tight service levels.

• Strong organizational and time management skills.

• Minimum of 2 years of prior loan operations and/or quality control experience in a banking or financial services industry.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans