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This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/11843053 Department

Library C & A - Access Serv - Coll Mgmt & Circ - Mansueto

About the Department

As a center of intense intellectual inquiry, the University of Chicago Library aspires to be the most dynamic research and learning environment in the world, supporting the University\'s commitment to research and teaching and to using its intellectual resources to help solve the world\'s problems. Even as we continue to focus on building and preserving our renowned collections, the Library is assuming new roles that are vital to research, innovation, and learning at the University. In the process, we are leveraging the deep expertise of Library staff, developing services that support new avenues of research, and expanding access to and preservation of scholarly resources in ways that advance the goals of the University community and the needs of the next generation of scholars.

Job Summary

Reporting to the head of Mansueto Circulation, this position oversees the lending, re-shelving, withdrawal, and auditing of materials from Mansueto Library, as well as retrieval and scanning of Mansueto materials for document delivery and scan on demand services, and assisting interlibrary loan in filling requests. This person is also responsible for answering patron questions relating to Mansueto and serving as a resource for other questions relating to other Library services. During their shift, this person is the supervisor in charge of the Mansueto Library, oversees building security, and enforces policies for maintaining a scholarly environment in the Grand Reading Room.

Responsibilities

• Performs all circulation desk responsibilities as needed including auditing storing, scans, picks, and withdrawal of items.
• Processes items through the Automated Storage and Retrieval System (ASRS), completing basic troubleshooting of mechanical and software issues when they arise.
• Enforces policies for maintaining a scholarly environment in the Grand Reading Room.
• Prepares and fulfills scan & deliver and ILL scanning requests. Helps facilitate and troubleshoot public use scanning equipment for patrons and student workers.
• Attends to patrons with special problems or complaints; attempts to resolve these problems as appropriate or refers patrons\' concerns to the Head of Mansueto Circulation.
• Trains, supervises, and assists with scheduling for student counter attendants (approximately 20 part-time student employees). Distributes work to and monitors work done by student counter attendants. Coaches and directs student counter attendants in maintaining Mansueto policies, procedures, and standards of service.
• Provides supervisory coverage for Regenstein Circulation on an as needed basis due to staffing absences/vacancies.
• Answers inquiries concerning overdue books, recalls, reserve problems, and fines in person, over the phone, and via online ticketing.
• Opens or closes the building. Handles general inquires relating to building and security while on duty. Provides initial response to emergencies.
• Responsible for answering patron questions related to Access Services and serves as a resources for other questions related to other Library services.
• Distributes work to and monitors the work done by student counter attendants; troubleshoots equipment as needed.
• Performs other related work as needed.

Minimum Qualifications

Education:

Minimum requirements include vocational training, apprenticeships or the equivalent experience in related field (not typically required to have a four-year degree).

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Work Experience:

Minimum requirements include knowledge and skills developed through 2-5 years of work experience in a related job discipline.

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Certifications:

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Preferred Qualifications

Education:

• Bachelor\'s Degree.

Experience:

• Work experience in a library or equivalent environment.

Preferred Competencies

• Previous experience directing or supervising the work of others.
• Significant customer service experience.
• Experience with MS Office, email, and internet work applications.
• Ability to both give and receive direction, to work independently and cooperatively as part of a diverse team.
• Ability to serve patrons and enforce library policies with clarity, consistency, patience, and tact.
• Ability to effectively manage staff and projects in accordance with departmental priorities.
• Ability to identify, respond to, and refer problems while exercising discretion and sound judgment.
• Ability to communicate clearly and professionally in oral and written English.
• Willingness to operate and troubleshoot heavy machinery.

Working Conditions