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Stryker OnSite Specialist - Chicago, IL in Chicago, Illinois

Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need.

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

Our benefits include bonuses; commissions; healthcare; insurance benefits; retirement programs; stock based plans; paid time off plans; family and parenting leaves; tuition reimbursement; wellness programs; onsite fitness centers and cafeterias; discount purchase programs; and service and performance awards – not to mention various social and recreational activities.

Job Description Summary

Conducts analysis of product implementations, modifications and enhancements to product in accordance with specific customer specifications and implementations. Troubleshoots problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to company or customer representatives for coordinative product solution. Assesses product needs in accordance with customer specifications. Acts as local on-site representative to customer's organization.

This position requires knowledge that is acquired through experience, specialized education, or training. The role has clearly defined procedures and tasks as well as defined guidelines to aid in decision making. The job should possess a good knowledge and comprehensive understanding of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts & principles upon which the job is based. The knowledge can be acquired through a combination of job-related training and considerable on-the-job experience. The job works within well-defined procedures that may involve a variety of work routines. This job typically requires a minimum of 3 or more years experience.

GENERAL DESCRIPTION :

Utilizes a wide array of knowledge, technical skills and critical thinking abilities to facilitate job functions during surgical procedures as well as preoperative and postoperative equipment management.

Essential Functions:

  • Provides clinical surgical support by managing all relevant equipment.

  • Anticipates related device needsof the O.R. staff and surgeon during surgical procedures.

  • Is responsible for trouble-shooting and maintaining Stryker equipment and or other related devices.

  • Works with surgeons, O.R. personnel, central processing, biomedical and all other related personnel.

  • Maintains knowledge base of equipment and disposable products through Stryker education training programs.

  • Provide physicians and OR personnel with information on new and current products.

  • Accurately records and reports all surgical procedure information.

  • Adheres to all Stryker and medical facility policies, standards and procedures.

  • Must be able to analyze and resolve both routine and non-routine product issues expediently using independent judgment.

  • The ability to provide on-call services, as required, by the medical facility

QUALIFICATIONS:

  • Excellent written and spoken English language

  • Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.

  • A minimum education level of a high-school diploma

  • 0-4 years of experience in medical device (including hand instruments and video equipment) repair, sales, or services management

  • Possess exceptional organizational skills and the ability to multi-task

  • MS Office - proficient user as role will need to work with Excel spreadsheets and reporting

  • Excellent time management skills with ability to use independent judgment and critical thinking effectively. Must be able to explain and generate detailed guidelines and procedures.

COVID-19 vaccination requirements

Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain the COVID-19 vaccination as an essential function of their role.

Know someone at Stryker?

Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program at https://careers.stryker.com/referrals/

About Stryker

Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

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