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Company Description:

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive Thrus, through McDelivery, dine-in or takeaway. 

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.  

That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.  

Check out the McDonald’s Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy. 

Job Description:

This opportunity is part of the Global Technology Enterprise Products & Platforms (EPP) Team, focused on Franchising platforms, where our vision is to "Always be a... people led, product centric, future focused & trusted technology partner of choice."

The Product Manager, Franchising supports the Technical Product Management leadership in technical / IT related delivery topics (e.g., trade-offs in implementation approaches, tech stack selection) and provides technical guidance for developers / squad members enhancing custom and third-party solutions that support MCD’s ability to select and build new sites. Leads the output (quality and efficiency) of external vendor squads to ensure they are delivering to the standards required by McD. Participate in roadmap and backlog preparation. Builds and maintains technical process flows and solution architecture diagrams on Product level. Leads acceptance criteria creation and validation of development work. Supports hiring and development of engineers. This position reports to the Sr. Technical Product Manager - Restaurant Development & Franchising.

Accountabilities & Responsibilities:

• Franchising Product roadmap and backlog preparation

? In partnership with the TPM, participate in roadmap and backlog prioritization, providing technical perspectives towards translating Epic into user stories for the Develop team to work on, as well as backlog grooming process

? Developing and maintaining a comprehensive product strategy and roadmap.

? Collaborating with collaborators to assemble and analyze requirements.

? Prioritizing features and functionality based on business value and market demand.

? Participating in an Agile development environment and ensuring successful product delivery

• Agile ceremonies

? Attend all product team ceremonies and function as leader of the Software Development Engineers

• Technical solutioning and feature development / releases:

? Accountable for the deployment of new features including QA, push to production and defect remediation. Ensure code development is in line with the architectural, quality and security standards and best practices.

? Maintain documentation standards for all software and lead acceptance criteria validation of development work.

? Ensure product delivery is done to a high standard with high performance while considering latency, scalability, extensibility, and security.

• Management of software developers

? Own the output (quality and efficiency) of external vendor squads to ensure delivery within McD standards and best practices. Handles the daily activities of the developers through daily scrum calls.

• Continuous Improvement and Feedback

? Develop a culture of continuous improvement by soliciting feedback from customers, internal stakeholders, and team members.

? Use feedback to iterate on the product roadmap, prioritize enhancements, and drive product innovation over time.

Qualifications:

• Bachelor’s degree in Computer Science or Engineering or 6+ years confirmed experience. Master’s degree a plus.

• 8+ years of software development experience, with knowledge of Agile software development process including application of Agile techniques and delivery practices and promoting adoption of Agile methodologies to secure dedicated mindset in product teams.

• Experience working on technical teams that run critical products and/or a suite of products.

• Proficiency with Agile tools such as JIRA

• Agile Certification - Leading SAFE or equivalent are preferred.

• Strong communication skills with ability to explain sophisticated technical decisions to non-technical collaborators.

• Smartsheet experience is a plus

• Consistent record of handling and leading best-in-class SDE’s

• Highly experienced working collaboratively with business partners to drive outcomes and address sophisticated technical challenges.

• Exceptional understanding of latest development technologies

• Strong innovation skills to identify, develop, and make improvements to techniques, procedures, services, or products.

• Familiar partnering with collaborators across an at-scale, sophisticated, global org setup

• Strong positive thinking skills that includes creating a safe environment to learn, challenge, accept risk taking and a willingness to be wrong.

Additional Information:

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.

Requsition ID: REF7841Q_744000015487745