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Description

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

At United, we care about our customers. To be the best airline in aviation history, we need to deliver the best service to our customers. And it takes a whole team of dedicated customer-focused advocates to make it happen! From our Contact Center to customer analytics, insights, innovation, and everything in between, the Customer Experience team delivers outstanding service and helps us to run a more customer-centric and dependable airline.

Key Responsibilities:

The Senior Manager – Digital Products will lead a team focused on Commercial Products tailored to our Seats and Upgrades ancillary opportunities, responsible for enabling United’s customer facing experiences across the customer journey. This role is responsible for helping define United’s digital product strategy and providing the leadership to implement that strategy with the help of cross-functional team members. This role will work on highly visible and valuable customer-facing digital experiences. This leadership role keeps up with industry trends, drives product scope, business analysis, and business case development. This is a Chicago-based, hybrid role that will require 2-3 days in office per week.

• Collaborates with digital delivery teams and business partners to create and maintain the product vision, strategy and product roadmap

• Applies data from the market, customers, and teams to drive product improvements and innovation around emerging business and market needs (leading capabilities and industry trends)

• Identify, develop and lead complex cross-functional opportunities/projects

• Builds relationships and collaboration in a way which allows us to partner on initiatives from the beginning and better influence outcomes as a result.

• Lead and develop team members in performing their work effectively and developing their skills while encouraging an inclusive, healthy and positive working environment

• Communicates effectively key business partners throughout project process.

• Develops executive level presentations and deliver project updates to leadership.

• Define and maintain product critical metrics including key business and financial indicators

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

Qualifications

What’s needed to succeed (Minimum Qualifications):

• Bachelor's degree

• 7+ years Ecommerce or related business experience

• 1-2 years Agile/Scrum experience

• Digital products and stages of customer lifecycle

• Consistent track record leading teams, set priorities and manage day-to-day evolution of a digital product

• Must be well organized, methodical and pay close attention to detail

• Demonstrated ability to prioritize and manage multiple projects/releases simultaneously

• Possess strong analytical skills and ability to define business cases

• Flexible and adaptable in an evolving environment, including willingness to learn new processes and serve as a champion for improvement initiatives

• Must be legally authorized to work in the United States for any employer without sponsorship

• Successful completion of interview required to meet job qualification

• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• MBA or a Master's Degree experience in a related field

• 5+ years airline experience

• People leadership experience

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.

Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT