Shire Jobs

Description

We are seeking a Sr. Customer Solutions Manager (CSM) to join our global Automotive & Manufacturing Industries team. In this new, highly visible role, you will be responsible for helping guide AWS customers along their multi-year journey to the cloud, ensuring that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.

Our team is committed to helping industry enterprise customers enable their digital transformation journeys. Our primary goal is to meet customers where they are in their cloud journey and work backwards from their industry specific needs to transform their business and their entire industry. Our team speaks the language of our industry customers, which means that we focus on business outcomes and industry use cases on behalf of our customers, whether that is how we build products and solutions, how we sell, how we deliver, or how we partner.

If you are excited about the prospect of using your cloud architecture experience to assist our most valuable customers, tackling challenging problems, have a hand in shaping the future of cloud adoption, enhancing and growing your own skills, and having fun, then we would love to hear from you.

You will be a critical partner to our customers, leveraging your experience with large scale cloud transformations and helping shepherd them through their stages of AWS adoption. Guiding the customer through the operational, educational, and governance aspects of a successful AWS cloud journey.

You will interface with customer and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture, and Professional Services), product/engineering teams, and customer teams, planning and supporting major workload migrations. You will translate strategic initiatives in the account plan into executable actions, working backwards from our customers key milestones. You will manage cadence by leading the reporting and tracking functions along the way. The execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events and transitions are a few items owned by the CSM that are critical to the success of our customer’s cloud journey.

You are encouraged to think big, invent and take ownership on customer challenges. You will not only bring the best of AWS/Amazon to our customers, you will proactively help solve the customer’s challenges through new ideas, tools and mechanisms.

Successful candidates will have a strong technical background, be aware of details that matter, have excellent problem solving abilities, and be exemplary communicators both at the executive and project team level. You will be a peer leader, have the ability to gain stakeholder buy-in, negotiate and lead virtual teams. Your enterprise cloud experience and operational excellence will influence the team’s decisions, provide insight, and help drive secure and robust solutions.

You will evangelize AWS services and influence customers for adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and driving innovation, and also be obsessed with contributing to the day-to-day management of the customers successful migration to AWS.

Key job responsibilities

You will establish a deep understanding of your customer’s business vision, culture and processes, and evangelize AWS services and influence customers to adopt the right solution at the right time. Customer Solution Managers (CSM) own four focus areas:

1/Accelerating AWS Adoption through Delivery and Execution

2/Identify & Align on Strategic Opportunities: CSMs work with the Account team to work backwards to identify and pursue strategic cloud opportunities. These strategic cloud opportunities can include but are not limited to large-scale migrations, data and analytics, digital innovation, high performance computing, product innovation and business agility. CSMs provide support via a number of mechanisms including TCO analysis and business case assessments.

3/Customer Enablement, serving as the customer’s cloud journey coach and voice of the customer within AWS, evangelizing customer needs to AWS leadership, product, and engineering teams.

4/Implement governance structures to effectively govern both our partnership with the customer, and the customer’s AWS adoption.

These focus areas will enable CSMs to effectively drive cloud adoption, pursue strategic growth opportunities, and empower customer success. By aligning CSM activities, goals, and opportunities under these focus areas, the Automotive & Manufacturing CSM team can ensure a disciplined, customer-centric approach that maximizes business impact and revenue realization.

A day in the life

CSMs play a critical role supporting account teams/customers throughout the sales process, the customer's cloud transformation journey whilst consistently demonstrating measurable value to the customer regardless of engagement model.

CSMs are able to effectively coordinate cross-functional resources, drive disciplined project delivery, and quantify the tangible business benefits that customers realize through their cloud transformation initiatives. This holistic approach to customer engagement, coupled with the CSM's deep understanding of the Industry and AWS capabilities; positions CSMs as trusted advisors who can guide customers - from initial strategy and planning to migration, modernization, and optimization.

This position requires 15 - 30% travel to customer location(s).

About the team

The Automotive & Manufacturing CSM team is a dedicated group of professionals responsible for ensuring the success and satisfaction of our customers operating in the automotive and manufacturing industries. The core mission of the Automotive & Manufacturing CSM team is to enable our customers to achieve their strategic objectives through the innovative use of our technology solutions. We strive to be proactive and consultative in our approach, anticipating our customers' needs and delivering tailored support to help them navigate the complexities of their rapidly evolving industries.

Basic Qualifications

• 7+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience

• Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams

• 5+ years of enterprise scale infrastructure or development-based cloud programs/projects in a related industry experience

• Bachelor's degree in science, technology, engineering, math, business or equivalent in years of experience

Preferred Qualifications

• PMP certification, or SCRUM/Agile, SAFe certification

• Experience implementing cloud services including migrations and modernization projects or similar

• Experience in customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.