Shire Jobs

Job Family: Customer Services

Req ID: 421025

To create a better future, you need to think outside the box. That’s why we at Siemens Mobility, need innovators who aren’t afraid to push boundaries to join our diverse team. Bring fresh thinking that will continuously improve what we do and how we work. Got what it takes? Then help us create lasting, positive impact in mobility!

Siemens Mobility is looking for a Customer Services Telecoms Maintenance Manager, to oversee the technical and operational delivery of telecom support contracts. Collaborating with Customer Service Account Managers to ensure exceptional service delivery, the role will be responsible for ensuring contract compliance and budget adherence. You will be the main client liaison, coordinating service delivery with engineering, project management, R&D, and manufacturing teams to meet business goals.

The role will be initially based in London, located at customer owned premises at Romford for the duration of the contract, after which the location may vary dependent upon contractual requirements and business needs. The role will include the requirement to undertake duties outside of core working hours as leader of, and occasionally as part of, an on-site roster delivering support 24/7 365 days a year.

You’ll make an impact by

• Developing, implementing, and continuously improving key processes and procedures, effective resource management across different teams within Customer Services, as well as the wider business, coordination of internal and external stakeholders, as well as developing customer and industry partner relationships.

• Being responsible for all planned activities related to the installed telecommunication systems.

• Working with engineering management to develop engineering organisational capability using all HR processes, procedures and tools including Recruitment, Competence Management, Performance Management, Talent Management, Development plans and Succession planning.

• Support the Account Manager with identification, development, and delivery of opportunities to increase project revenue through customer variation orders and supporting bids for new contracts including enhancing current Technical Support Services portfolio.

• Proposal Management - Develop the overall concept for the proposal, prepare the planning and tender costing according to valid guidelines. Identify the necessary resources for preparing the proposal (incl. suitable and qualified partners/sub-contractors) and ensure their availability.

• Actively prepare and participate in customer meetings, taking the lead in service and maintenance areas and activities. This would include production of reports, KPIs, studies, recommendations, and update on contract status.

• Working with engineering, materials, and supply chain management to continually assess and ensure that the Customer Services team can provide support for all legacy and new products and systems including resolution of obsolescence issues, and spare part management including configuration control.

Your success will be grounded by

• Demonstrable experience in Maintenance Management, Service Management or Engineering (essential).

• Suitably qualified in Telecommunication systems, technologies, or other related systems (essential).

• Proven ability to be able to extract and understand contract conditions and requirements and implement them including those of a technical nature (essential).

• Proven ability to build and maintain productive relationships with customers, external partners, and internal colleagues at all levels (essential).

• Team and People Management Skills.

• Ability to work under pressure with multiple and changing demands.

• Excellent planning and organisational skills.

You’ll benefit from

Our compensation package includes a competitive salary, company bonus, holiday allowance and pension. We celebrate the fact that our employees are individuals and have different wants and needs. With this in mind, we have a flexible benefits scheme where you can tailor your benefits package to suit you.

Create a better #TomorrowWithUs!

We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.

At Siemens, we promote a growth mindset, the self-belief that we can learn and grow, take on new challenges and adapt to change. If you don't match all the criteria for this role but feel you have transferable skills to enable you to succeed, we encourage you to apply.

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