Job Information
Cummins Inc. Customer Engineer in Chungcheongnam-do, South Korea
DESCRIPTION
GPP Database Link (https://cummins365.sharepoint.com/sites/CS38534/)
In this role, you will make an impact in the following ways:
Machine Integration and Optimization - Combines various parts or sub-systems into a whole to achieve the output most desired by the customer; applies Cummins' installation requirements using our standard tools, processes and identified best practices to ensure optimization of performance, reliability, cost and quality; analyzes technical issues using proven problem-solving and troubleshooting techniques for rapid resolution.
Machine Operation and Support - Evaluates the operation of the system by the user through monitoring system performance, addressing system failures or performance concerns, reacting to evolving user needs, and technology changes; proactively and systematically responds to operational issues which contribute significantly to user satisfaction and operational cost management.
Product Application Support - Ensures new product information is available by developing and managing accurate and complete technical content in a timely manner to support our customers and the business; provides new options through management of technical systems to support sales to all of our markets; defines installation requirements and develops innovative tools with in-depth, cross-system knowledge and industry experience for successful design and integration.
Product Function Modeling, Simulation and Analysis - Impacts product design decisions through the utilization and/or interpretation of computational tools and methods that predict the capability of a product's function relative to its system, sub-system and/or component level requirements.
Product Installation Quality - Identifies and applies ways to improve machine integration to minimize rework and deliver the best product; applies standard Cummins processes based on the experience and knowledge of product installation experts; ensures that products are installed correctly and meet requirements through an installation review process.
Product Problem Solving - Solves product problems using a process that protects the customer; determines the assignable cause; implements robust, data-based solutions; and identifies the systemic root causes and recommended actions to prevent problem reoccurrence.
Product Selection - Guides customers to the best product offerings for their markets and applications; offers best-fit solutions to customers by optimizing product specifications to make Cummins' offerings easy to install into new applications; represents features and benefits of products in terms that customers understand; ensures Cummins' products aren't misapplied through using Cummins' technical information systems, local and application requirements.
Technical Customer Management - Represents Cummins to our customers by being the interface for all technical aspects; provides engineering data, documentation and training to customers to support the design and integration of equipment; ensures that the customer's business is not interrupted by managing Cummins' product changes through the use of our change processes and regular communications with Product Development and the customer.
Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Customer focus - Building strong customer relationships and delivering customer-centric solutions.
Decision quality - Making good and timely decisions that keep the organization moving forward.
Drives results - Consistently achieving results, even under tough circumstances.
Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.
RESPONSIBILITIES
To be successful in this role you will need the following:
Hands on exposure on engine installation, validation, and evaluation of validation results.Proven business partnering skills with the ability to drive the best outcome.
Effective communication with Sales team, customer & OEM to support technical evaluation and providing technical information.
Relevant understanding of safe working practices per Cummins guidelines & industry practices if higher to Cummins guidelines
Knowledge of MS Office tools, Creo is preferred.
QUALIFICATIONS
College, university, or equivalent bachelor’s degree in engineering or appropriate STEM field is required.
This position may require licensing for compliance with export controls or sanctions regulations.
Prior entry level engineering equivalent work experience at least 3 years of in a relevant discipline area is required. Knowledge of MS Office tools is preferred
At least 3 years of Prior work experience in a relevant discipline area is required with a demonstrated track record of technical problem solving and quality decision making.
Job Engineering
Organization Cummins Inc.
Role Category Hybrid
Job Type Exempt - Experienced
ReqID 2400634
Relocation Package No