Shire Jobs

We are seeking ambitious, energetic, full-time, and part-time Customer Service Representatives that are looking to begin or advance their career. Because we are expanding rapidly, there are multiple opportunities to move up in our organization & take on additional responsibilities as we grow. ATM Solutions, Inc (ASI) is a privately owned, dynamic, growing ATM service provider offering an inclusive, caring work environment. We are looking for self-motivated, entrepreneurial employees who like working with little supervision and oversight, while providing industry leading service. We pride ourselves in providing a great work life balance. Monday - Friday schedules with occasional Saturday opportunities and overtime after 40 hours. Salary: $17.00 to $23.00 hr. Monday through Friday to include one weekend day. Customer Service Representative Essential Functions: Take customer calls and provide accurate, satisfactory answers to their queries and concerns De-escalate situations involving dissatisfied customers, offering assistance and support Guide callers through troubleshooting, navigating the company site or using the products or services Review customer or client accounts, providing updates and information about billing, shipping, warranties, and other account items Collaborate with other call center professionals to improve customer service Experience with Microsoft Suite Strong communication, both written and verbal Great active listening skills Exceptional interpersonal and rapport building skills A patient and empathetic attitude Strong time management and organizational skills Adaptability and flexibility Comfortable working in fast-paced environments Troubleshooting skills, either basic or advanced Computer literacy Phone skills, including familiarity with complex or multi-line phone systems In-depth knowledge of a company's products and/or services Expertise in the customer service area they focus in, such as accounts, technical support, or another area Customer Service Representative Skills and Attributes: High School Diploma/GED required Associates/Bachelors is preferred 1-2 years of customer service experience in a business environment or equivalent combination of education and experience preferred. Effective verbal/written communication skills in carrying out job duties with various departments and levels of management. Ability to handle both independent and group tasks. Proficient in MS Office (Word, Excel, and Outlook). Accurate data-entry skills. Basic mathematical skills including calculating percentages and discounts for customers. Capable of solving a variety of customer service problems and supporting a range of personalities and customer types. What benefits we provide: Medical & dental insurances; Life insurance; Short and Long-term disability; 13-days of paid time off offered; 6-paid holidays; Company Loans; 401k after 1-year (ASI matches 50% up to $5000 annually). Veterans and Business Analyst encouraged to apply *Must be able to pass a background check and drug screening. * ATM Solutions is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, sex or gender (including pregnancy, childbirth, related medical conditions, and lactation), national origin, ancestry, citizenship status, age, disability, marital status, gender identity or gender expression (including transgender status), sexual orientation, martial status, military service and veteran status, genetic information or any other characteristic protected by applicable federal, state, or local law and ordinances.