Shire Jobs

Job Overview: This position is responsible for daily oversight and work direction of Scheduling Associates. Handles calls during 50% of scheduled hours. Provides team education to improve performance and is able to work in multiple pods within the Customer Connections Center. Supports Supervisor in maintaining the master schedule, covering open shifts and maintains payroll for primary pod. Responsible for following daily activities: monitoring workflow, assigning work, auditing staff, data collection and analysis, and problemsolving for customer issues. Supports Supervisor by attending meetings, providing input for staff performance appraisals and assisting in planning and leading weekly huddles. Assists Supervisor in identifying and implementing process improvement initiatives. Job Requirements: High School or GED 2-3 years Customer Service 1-2 Clerical, Other, Healthcare, and/or Insurance industry Ability to operate multiple computer applications Excellent verbal and written skills Effective problem solving Customer Service experience Job Responsibilities: Other job-related information: Working Conditions: Climbing - Rarely Concentrating - Consistently Continous Learning - Frequently Use of Hands - Consistently Hearing: Conversation - Consistently Interpersonal Communication - Frequently Lifting TriHealth is an equal opportunity employer. We are committed to fostering a diverse and inclusive workforce.