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U.S. Bank Operations Group Manager - Check & Deposit Fraud in Cincinnati, Ohio

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Key leadership role overseeing all aspects of Fraud Operations detecting and preventing check and deposit fraud perpetrated against U.S. Bank and/or our customers. Partners with Senior to Executive Leaders in their assigned Enabling and Line of Business areas to ensure strong enterprise fraud risk controls and process are in place complying with bank policies, applicable regulations, payment rules and supports the risk management framework. Leader is accountable for staffing plans, efficiency of operations, and reporting/communication of performance metrics, trends, and business insights. Participates in group-wide business plans to implement new technology, capabilities, or business enhancements to mitigate evolving fraud or scam behaviors. Influences vendors, trade associations, industry consortiums, and peer bank partners through contribution of shared experiences, subject matter expertise and strategic insights cooperatively aimed to advance understanding, controls, and practices across the fraud landscape. Manages a team of senior fraud leaders who lead teams of fraud operations analysts working alerts and protecting bank customers from the impacts of fraud.

Basic Qualifications

  • Bachelor's or Master's degree, or equivalent work experience

  • Eight or more years of banking or other relevant experience

  • Three or more years of management experience

Preferred Skills/Experience

  • Well-developed leadership abilities and strategic management skills

  • Strong subject matter expertise associated with check and deposit transaction types

  • Considerable knowledge of check related processes, rules, laws and regulations

  • Applicable professional certifications

  • Effective verbal and written communication skills

  • Strong analytical, decision-making and problem-solving skills

  • Considerable tact, diplomacy and people skills

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

  • Healthcare (medical, dental, vision)

  • Basic term and optional term life insurance

  • Short-term and long-term disability

  • Pregnancy disability and parental leave

  • 401(k) and employer-funded retirement plan

  • Paid vacation (from two to five weeks depending on salary grade and tenure)

  • Up to 11 paid holiday opportunities

  • Adoption assistance

  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS (https://eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) EEO poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $145,180.00 - $170,800.00 - $187,880.00

Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.

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