Shire Jobs

Job Description Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day. What makes a Worldpayer? It's simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We're dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we're determined, always staying open - winning and failing as one. We're looking for a Senior System Support Analyst to join our ever evolving team to help us unleash the potential of every business. Are you ready to make your mark? Then you sound like a Worldpayer. About The team: System Support Analyst Senior of Cloud Data Platform provides on-going support of critical data warehousing and reporting systems in an AWS-based environment. The Support Senior must be able to act independently to resolve highly complex problems. What You'll Own: Work directly with an onshore/offshore IT support team responsible for operational performance of cloud-based data systems: Snowflake, Kafka, Airflow, AWS/S3, Lambda, CDAP, Tableau, etc. Provides 24x7 on-call support for all assigned production-related systems. Continuously provide SME knowledge to promote the operational health and monitoring of production environment of cloud-based systems Demonstrate ability to meet or exceed organizational KPI metrics for MTTR, Problem, Incident, Service Requests ticketing and quality assurance. Support production escalations and manage issue through resolution to stabilize operational environment(s). Perform L2/3 analysis and engage directly with IT organizations (including, Development, Infrastructure and Database teams) to provide root cause, recommendations and resolution planning. Complete special projects & tasks as directed by manager What You'll Bring: Detailed and proven experience with: AWS/S3 Snowflake Data Warehousing concepts and ETL experience SQL and procedural language Unix OS/scripting Bachelor's degree plus 3-5 years of experience in IT support and experience required Experience with ServiceNow and/or other ITSM system and ITIL Proven ability to troubleshoot application issues in a complex production environment Passion for recognizing and solving problems to deliver actionable business insights. Excellent communication skills, both verbal and written, and team skills necessary to work well with onshore and offshore team members. Worldpay Perks - What We'll Bring For You: We know it's bigger than just your career. It's your life, and your world. That's why we offer global benefits and programs to support you at every stage. Here's a taste of what you can expect. A competitive salary and benefits. Time to support charities and give back to your community. Parental leave policy. Global recognition platform. Virgin Pulse access. Global employee assistance program. What Makes A Worldpayer: At Worldpay, we take our Values seriously, and we live them every day. Think like a customer, Act like an owner, and Win as a team. Curious. Humble. Creative. We ask the right questions, listening and learning to get better every day. We simplify the complex and we're always looking to create a bigger impact for our colleagues and customers. Empowered. Accountable. Dynamic. We stay agile, using our initiative, taking calculated risks to progress. Never standing still, never