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Overview

Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for diverse, talented team members who want to Dream. Do. Grow. with us.

Who We’re Looking For

Toyota’s Cincinnati Regional Office seeks an initiative-taking, diligent Tech Service & Customer Experience Administrator. The primary responsibility of this role is to interface with various Fixed Operations departments at the Region and interact with dealers while reviewing Warranty Labor Rate requests or requesting and analyzing them. Reporting to the Technical Services Manager, the person in this role will support the department's objectives to maintain top-performing dealership operators who are highly capitalized with best-in-town dealership facilities.

What You’ll Be Doing

• Maintain budget reconciliation workbooks for Service & Parts Recovery including P-Card purchases, maintaining accurate and error-free records and files, generating purchase orders, completing dealer billing, and forecasting future expense

• Monitor departments' adherence to Toyota and SOX policies and procedures

• Support Tech Services and Training by creating, inputting, and managing technician training schedules, requests, and waitlists

• Assist Toyota Dealer Service Managers, FTS(Field Technical Specialist), STS(Service Training Specialist), and DSPMs (District Service and Parts Managers) with tech training certification questions as it relates to Skill Level Guidelines

• Supporting STSs with tech training curriculum development

• Complete and submit Warranty Labor Rate requests

• Request, compile, and code Repair Orders to support Lemon Law, arbitration, and buyback Dispute Resolution cases

• Complete and send Acknowledgement Letters in support of Dispute Resolution cases

• Maintain department Regional Dealer Daily web page and Sharepoint site

• Support Fixed Operations Department (including TSTM(Technical Services and Training Managers), Customer First, CSFM, and Parts & Service Marketing) activities and data analysis

What You Bring

• Associate's degree or relevant work experience

• 3-5 years professional experience

• Proficient in Microsoft Word, Excel, PowerPoint, PowerBI and Tableau

What We’ll Bring

During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights

include:

• A work environment built on teamwork, flexibility, and respect

• Professional growth and development programs to help advance your career, as well as tuition reimbursement

• Team Member Vehicle Purchase Discount

• Toyota Team Member Lease Vehicle Program (if applicable)

• Comprehensive health care and wellness plans for your entire family

• Flexible work options based on business needs

• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute

• Paid holidays and paid time off

• Referral services related to prenatal services, adoption, childcare, schools and more

• Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)

• Relocation assistance (if applicable)

Belonging at Toyota

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members’ efforts to dream, do and grow without questioning that they belong. As a company that has been one of DiversityInc’s Top 50 Companies for Diversity and a member of The Billion Dollar Roundtable supporting minority and woman-owned suppliers for over 10 years, we are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Have a question, need assistance with your application or do you require any special accommodations? Please send an email to talent.acquisition@toyota.com.