Job Information
Reuland Electric
Sales Administrative Assistant in
city of Industry, California
- Order Management
- Support order write-ups, input orders into the ERP (Enterprise Resource Planning) system accurately and promptly.
- Receive and process customer orders via phone, email, and online systems (portals).
- Verify order information, including product specifications, quantities, pricing, delivery information and other important details.
- Monitor and track order status to ensure timely entry, processing, and delivery. Obtain required customer information for credit approvals and establishing new customer accounts.
- Customer Service:
- Address customer inquiries and concerns regarding orders and deliveries.
- Provide customer responses to emails that go into order.status@reuland.com
- Collaborate with the sales team to manage customer expectations and ensure satisfaction.
- Documentation and Reporting
- Maintain accurate records of all orders and transactions including Laserfiche scanning and filing as needed.
- Ensure all documentation complies with company policies and industry regulations.
- Process Improvement:
- Identify and suggest improvements to the order processing system and procedures.
- Participate in training programs to stay updated on product knowledge and order processing technologies.
- Assist in the development and implementation of new order processing tools and systems.
- Identify opportunities to improve efficiency in order entry and review processes.