Job Information
Xerox Mailroom Team Leader in City of London, United Kingdom
Mailroom Team Leader
General Information
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City
City of London
State/Province
London
Country
United Kingdom
Department
Service Delivery
Date
Wednesday, January 24, 2024
Working time
Full-time
Ref#
20032180
Job Level
Specialist
Job Type
Experienced
Job Field
Service Delivery
Seniority Level
Associate
Description & Requirements
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About Xerox Holdings Corporation
At Xerox, we make work, work! For more than 100 years, Xerox has continually redefined the workplace experience. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients.
Learn more at www.xerox.com and explore our commitment to diversity, inclusion and belonging. (https://www.xerox.com/en-us/jobs/diversity)
OVERVIEW :
Reporting to the Operations Manager, the Mailroom Team Leader will carry out all related duties including team management, in line with operational procedures and client SLA’s.
PRIMARY RESPONSIBILITIES :
CUSTOMER SERVICE -
Demonstrate pride, professionalism and exceed in all aspects of outstanding customer service
Develop excellent working relations with clients, demonstrating strong communication skills to manager their perceptions and expectations
Be the key representative for team, handle escalations, relate accurate information and client feedback to users in relation to any post activity
Provide expertise on services and advise customers of the most cost effective way of distributing outgoing post
OPERATIONAL EFFICIENCY -
Effectively supervise all Postroom staff and processes through the area of which they are responsible for
Ensure all aspects of information related to the service and user requirements is checked and correct prior to distribution/handling of post, both incoming and outgoing
Demonstrate the ability to supervise the post team workflow of post through the prioritisation of incoming/outgoing post, managing daily schedules/rotas and ensuring deadlines are met
Relate accurate information to users on the progression of their requests. When deadlines cannot be met ensure user is informed within sufficient time. Offer alternative solutions when necessary
Monitor work in progress
Manage accurate delivery of post to customers and implement corrective action for any failures
Make appropriate use of equipment and demonstrate a thorough working knowledge of related equipment including Franking machines
Administer service calls for equipment and escalate to the Operations Manager where necessary
Monitor stock levels of consumables and advise the appropriate person to ensure orders are placed on a weekly basis in line with agreed minimum and maximum stock levels
Ensure cost initiatives are implemented and monitored regularly
Be able to effectively stand in for the Operations Manager during times of absence
Support delivery of and upkeep of process documentation, highlighting the need for any changes to the Operations Manager or Service Delivery Manager – educating staff on process and changes
Carry out the administration of the recording information, completing client request forms, the variable recharge process and updating of manuals
Comply with the Client Account Procedures Manual and Service Level Agreement
PLANNING AND ORGANIZATION -
Awareness of impending holidays and impact on service, implementation of rota changes and appropriate coverage to maintain SLA’s and service to CMS Cameron McKenna
Maintain a tidy work area and implement a clean as you go policy
Liaise with Operations Manager and Service Delivery Manager to ensure maximum use of all resources (equipment and staff)
Implement and monitor Health and Safety action points arising from risk assessments and audits
Ensure awareness of CMS Cameron McKenna and ISS policies, e.g. evacuation and risk assessments
#LI-CB1
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversity People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.