Job Information
Citigroup Sales and Service Head Mexico – Securities Services in Ciudad De Mexico, Mexico
Job Background / Business Context
This role focuses on leading the Mexican SS Sales and Services business, servicing approximately 100+ clients, successfully developing and executing the strategy and plans for growing the business franchise in Mexico.
Key Responsibilities:
Lead the SS business in Mexico by designing and executing client strategy and increasing market share
Execute relevant and targeted sales campaigns and drive relevant thought leadership content across segments.
Create and maintain an active pipeline of relevant opportunities.
Drive new business mandates by working effectively with product, operations and technology partners as well as other Citi partners in Banking, Markets and Services to drive a high win rate of deals
Work closely with product partners across Securities Services to provide market/client feedback for product enhancement/development and service model design to maximize sales effectiveness.
Partner with Operations & Technology to assure product delivery within global standards
Build and maintain strong partnerships and alignment among the Global Sales, Coverage and Service organization and work closely with product Heads to ensure full alignment
Assess the competition, define and implement all actions needed to protect and maintain current market leadership position and customer retention
Participate in various industry events in Mexico related to SS products
Have ownership and management oversight for the Client P&L, direct expense, while optimizing RWA, driving client profitability and growing business drivers
Instill a culture of ever greater ethical and responsible behavior built upon a strong foundation of regulatory compliance
Responsibility/accountability before local legal vehicle
Work with our functional partners in 1st and 2nd line to adhere to local regulatory environment and LV’s responsibilities.
Ensure delivery of SS Client VoC, R&C, VOE, Diversity and Transformation
Drive the overall customer centric experience. The individual will be the senior lead contact for our key clients
Attract, motivate and retain top talent. Focus on building and maintaining a high performing team
Create and maintain a diverse, inclusive and well balanced employee population
Qualifications:
Proven track record of successfully managing a large and complex business
An accomplished Sales person who understands the Custody and Investor Services businesses, and has the ability and drive to motivate business and team performance
15+ years Sales & Service and relationship management experience with in-depth knowledge in Securities Services
Results-driven person with very strong communication skills
Strong and demonstrated leadership skills managing a diverse team with the ability to motivate and influence; foster innovation
Strategic mindset and deep commercial acumen required
Executive presence
Highly collaborative working style
Adapt at managing in a highly matrix environment
Fluent in both written and conversational Spanish and English
Qualifications/Competencies:
Undergraduate Degree, MBA preferred
Strong leadership and management skills
Extensive experience in planning and analytical skills; ability to conceptualize and execute on the business vision
Financial acumen
Strong interpersonal skills with ability to influence and build consensus
Teamwork and relationship building skills
Strong written and verbal communication skills
Advanced English proficiency.
Commercial experience required.
Knowledge of Securities Services products, Capital markets.
Soft skills: Leadership
Job Family Group:
Consumer Sales
Job Family:
Consumer Product Sales
Time Type:
Full time
Citi is an equal opportunity and affirmative action employer.
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Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.