Job Information
MetLife LTD Senior Operations Quality Analyst in Clarks Summit, Pennsylvania
Job Location: Must be commutable distance to MetLife Office - Tampa FL, Bloomfield CT, Aurora IL, Cary NC, Oriskany NY (Central NY), Bridgewater, NJ, Clarks Summit, PA, Omaha, NE Warwick, RI, San Juan, PR
In office once a month for office meetings
Key Responsibilities:
Conduct quality reviews of LTD claims of various complexity
Identify trends, root causes and quality gaps from the analysis of data, providing timely and meaningful feedback to associates and management regarding performance and quality standards
Partners with team and claims organization to develop criteria and standards in which to measure quality behaviors
Assists in the research, analysis, and recommendation of key quality improvements
Essential Business Experience and Technical Skills:
2 plus years of LTD claims management experience
Critical thinking, attention to detail, written and verbal communication, analysis and problem solving skills
Microsoft Excel and PowerPoint
Preferred:
- Bachelor's degree
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.