Job Information
Novo Nordisk Systems Engineer II - Citrix GITO in Clayton, North Carolina
About the Department
At Novo Nordisk, we want to make a difference. For more than 100 years, we have led the way in diabetes care. Being part of Novo Nordisk allows our employees to embark on life-changing careers, and the opportunity to help improve the quality of life for millions of people around the world.
In NC, we operate three pharmaceutical manufacturing facilities that are responsible for fulfilling different steps in our injectable and oral treatment supply chains. Our legacy Injectable Finished Products (IFP) facility in Clayton, NC is a 457,000 square foot aseptic "fill and finish" site that is responsible for producing innovative, injectable diabetes and obesity treatments. At IFP, you’ll join a global network of manufacturing professionals who are passionate about what they do.
What we offer you:
Leading pay and annual performance bonus for all positions
All employees enjoy generous paid time off including 14 paid holidays
Health Insurance, Dental Insurance, Vision Insurance – effective day one
Guaranteed 8% 401K contribution plus individual company match option
Family Focused Benefits including 12 weeks paid parental & 6 weeks paid family medical leave
Free access to Novo Nordisk-marketed pharmaceutical products
Tuition Assistance
Life & Disability Insurance
Employee Referral Awards
At Novo Nordisk, you will find opportunities, resources, and mentorship to help grow and build your career. Are you ready to realize your potential? Join Team Novo Nordisk and help us make what matters.
The Position
Primary purpose is to be a System Engineer for PSnet with responsibility for maintaining and operate IT infrastructure and providing a shared global IT infrastructure for Product Supply (PS) in Novo Nordisk, based on PSnet. Responsible for ensuring operational excellence. Responsible for ensuring a standardized platform world-wide in PS to establish strong relationship with users, owners, customers, and suppliers. This position will be based in Clayton, NC. Flexible work option is available.
Relationships
Manager, IT Operations.
Essential Functions
Operate, maintain, and support Infrastructure services as follows:
Operation and maintenance of Global Information Technology Operations – Production Infrastructure (GITO-PI) infrastructure services
Handling incidents, requests, and changes in NN service management tool
Follow GITO-PI standard Operating Procedures
Follow GITO-PI standard Change Procedures
Take responsibility for deliveries to line of business in accordance with agreed Service Level Agreements
Support life cycle management activities together with GITO-PI product teams
Take technical responsibility for managing major incidents (issues critical to IT and business continuity)
Drive process optimization and automation initiatives to ensure optimised delivery of standard services
Ensure that the infrastructure is maintained in a qualified state by follow procedures in our quality management system
Other accountabilities, as assigned
Physical Requirements
Ability to work in an open office environment with the possibility of frequent distraction. Ability to work the hours necessary to support twenty-four/seven (24/7) continuous manufacturing operations. Ability to adjust schedule to work with colleagues in other time zones, if necessary. Occasionally moves equipment and/or supplies weighing up to thirty-three (33) pounds. Constantly operates a computer and other office equipment using hands. Ability to travel internationally, up to ten percent (10%) of the time. Ability at times to work in loud noise environments.
Qualifications
High School Diploma or equivalent with high level technical certifications (Citrix, Virtualization, and Security Certifications such as Citrix Certified Associate - Networking (CCA-N), Citrix Certified Associate - Virtualization (CCA-V), VMware Certified Professional, Microsoft Certifications, Cloud Certifications) required
Bachelor’s degree in Software Engineering, Computer Science, or relevant field of study from an accredited university preferred
Minimum of five (5) years’ experience with assigned infrastructure services, automation and technologies from large corporations required
Minimum of two (2) years’ experience with working within a manufacturing environment required, pharmaceutical manufacturing environment preferred
Minimum of three (3) years’ experience covering specification, design, implementation, maintenance, and automation of solutions in large organizations required
Minimum of one (1) year experience in working on mid-large IT projects required
Understanding of security aspects of supported IT infrastructure services and technologies preferred
Understanding of generic infrastructure related technologies preferred
Project management skills a plus
IT Services and IT process knowledge required
Communicate standards in an easy understandable form on all levels of the organization – globally required
Ability to demonstrate a global mindset required
Strong general business understanding preferred
Technical background within Citrix products:
Solid understanding and work experience with Citrix, Virtualization operational support and Citrix infrastructure patch management for multiple platforms
Extensive knowledge and hands-on experience in trouble-shooting Citrix issues and Application/Windows Operating system issues
Solid understanding and work experience with managing, deploying Citrix for applications and experience in Physical and Virtual Desktop (VDI) environments, NetScaler, App-V and XenApp
Good understanding of infrastructure, operations domain area, other IT technologies (e.g., covering networks, servers, platforms, applications, etc.
Stakeholder Management preferred:
Build strong relations to Line of Business on NN sites, primary in the supported region
Collaborate with Line of Business System Managers within supported region
Collaborate across products/technologies inside the Americas HUB
Collaborate across products/technologies with GITO-PI DK and GBS
Collaborate with the Operations Manager and GITO-PI Senior Architects on technical solutions within supported region
Collaborate with GITO-PI Quality Controllers and GITO-PI Service Managers to ensure infrastructure is maintained in a qualified state
Agile skills a plus:
Support the Agile way and support the processes e.g., DSU, DEMO, PI Planning
Knowledge on Agile principles and methodology
Knowledge on Agile tools e.g., Kanban
Understanding of the Agile mindset and culture
Level of independence, innovation and initiative preferred:
Contribute to identifying innovative improvements and bring suggestions
Collaborate with external consultants for implementations of standard infrastructure and security services
Independent Decision Making required:
Launch of initiatives to secure close global cooperation and coordination with sites
Since the area of responsibility and point of contact is wide, the degree of independent decisions is high in order to secure a smooth daily operation
Extensive knowledge of and experience with regulatory requirements a plus
Excellent written and oral communication skills preferred
Large degree of flexibility and the ability to work under strong time pressure preferred
Ability to manage and prioritize tasks efficiently required
Expert in utilizing appropriate root-cause analysis tools and techniques preferred
Exceptional customer-facing skills required:
Experience in dealing with third party infrastructure and manufacturing services preferred
Demonstrated expertise in planning/organizing, leading execution, checking results, and revising the work plan for assigned resources on complex problems being resolved by cross functional global teams
We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.
At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.
Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations.
If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.