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Facility Manager, Airport Operations Requisition ID 2024-45401 Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : Location US-OH-CLEVELAND Location Name 95497 - CLEVELAND HOPKINS INTERNATIONAL AIRPORT Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : Address 2 5300 RIVERSIDE DR Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : City CLEVELAND Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : State/Province OH Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : Postal Code 44135-3130 JobLocation_Header CLEVELAND OH United States Position Type (Portal Searching) Full-Time Category (Portal Searching) Parking Operations Management Overview SP+ is driven by Our Promise, "Making Every Moment Matter for a World on the Go." Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables SP+ to prioritize each and every moment, recognizing that the time colleagues, clients and customers invest in us must always matter. BASIC FUNCTION - Manages operations, employee relations and customer service to ensure the successful day-to-day operations of airport parking facilities. Responsibilities Directs, manages, and coordinates the activities of staff and contract personnel to ensure proper facility operation. Prepares annual expense operating budget and ensures that the facility is operating within budget perimeters and takes appropriate remedial action on negative variance. Reviews and approves bi-monthly expense reimbursement report. Ensures that proper parking, security, cash control and customer service procedures are being followed by all employees. Evaluates staff performance, serves disciplinary notices and handles first-step grievances. Acts as primary contact between the union(s) that represents the various classifications of employees (if applicable to airport operation). Inspects grounds, facilities and equipment to ensure safe and proper working conditions and to determine necessity of repairs or maintenance. Initiates corrective actions as needed. Serves as the primary liaison between the Airport and on-site management and the local operation and Corporate offices in Chicago and Nashville. Leads weekly phone calls/meetings with client to report on finances, operations and on-going projects/strategies. Coordinates and manages routine maintenance projects as well as special projects related to facility improvements. Supervises the work of sub-contractors to ensure that work is done properly and per the contract. Coordinates facility openings/closings and determines staffing requirements to accommodate work being done while ensuring desired service levels. Interacts with customers as needed to answer questions, investigate complaints/violations and resolve problems. Monitor office audits of daily cashier reports to ensure that proper sales totals are reported and recorded on time and to maintain security vigilance over possible employee theft and/or inefficiencies. Monitor and review all damage claims in order to assign responsibility for damages. Recommend and implement plans or programs to improve safety of