Job Information
Kuehne+Nagel Sea Logistics Customer Care Specialist, Import in Cleveland, Ohio
Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Cleveland site is looking for a new Sea Logistics Customer Care Specialist, Import to join our Sea Logistics team.
Your Role
Reporting to the Sea Logistics Customer Care Manager, as the Customer Care Specialist in the Sea logistics business unit, your mission is to ensure client satisfaction by delivering professional, empathetic, and proactive customer service. You will work in a dynamic, results-driven environment where exceeding individual and team performance goals is paramount.
Your Responsibilities
You will promptly respond to customerinquiries through various communication channels, maintaining a high level ofprofessionalism and empathy while providing accurate and timely information.
Effectively troubleshoot and resolve customer needs and issuesin a timely manner, employing creative problem-solving skills to deliveroptimal solutions, including handling escalated issues with tact and diplomacy.
You will foster ongoing collaboration with other teams, including sales, operations,marketing, and technical support, to address customer issues and enhance theoverall customer experience.
Documentationand Record-Keeping: Maintain detailed and accurate records of customerinteractions and issues in the customer service management system to facilitateeffective follow-up and resolution.
Results-DrivenEnvironment: Thrive in a results-driven environment where meeting or exceedingindividual and team performance goals is the norm, including response times,customer satisfaction, and quality metrics.Impact on Customers:
Provideprompt, professional, and empathetic responses to customer inquiries to enhancetheir overall experience.
Furnishaccurate and timely information to empower customers to make informed decisionsand utilize our products and services effectively.
Your Skills and Experiences
2+ years' Customer Service experience
You have the ability to thrive in a fast-paced environment and prioritize tasks
You have the ability to work a hybrid schedule, reporting to the office 4 days per week
You have the ability to travel to Detroit, MI during your second week of employment for on-site Sea Logistics training
Good Reasons to Join
There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-MB1
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.