Job Information
The Community Builders, Inc. Service Maintenance Technician II in Cleveland, Ohio
Position Description Under the direction of the Service Maintenance Manager, the Service Technician II is responsible for promptly responding to all service requests, apartment turnover preparation and the preservation and maintenance of the property. This role will have a strong degree of building trades skills and work independently to handle a variety of apartment interior, exterior and the site grounds. The Service Technician II is vital to the successful maintenance of the property, through excellent customer service focus and a positive and productive relationship with other team members. Responsibilities Diagnose and perform repairs for appliances, carpentry, hardware accessories, masonry, painting, as well as basic electrical, plumbing, and HVAC Respond and complete to all service requests and on-call emergencies in a timely and professional manner, as directed by the Community Manager or Service Manager Complete or monitor vendor preventive maintenance task completion for building systems, equipment and components. Prepare and perform repairs to vacant apartments to be ready for new resident move-ins Maintain grounds and common spaces through cleaning, trash management, landscaping, and snow removal. Prepare and make repairs for REAC/HQS inspections and audits. Maintain Maintenance shop and inventory to company standards and work with a safety mindset including wearing appropriate PPE Available for weekend work, on-call rotation and emergency service call duties. Assist Maintenance Supervisor with providing technical guidance to Maintenance Tech I Knowledge, Skills and Abilities Ability to read, write, understand and communicate in English, bilingual skills a plus! Basic skills with computer and hand held devices Knowledge of Federal Fair Housing Laws & Guidelines a plus. Knowledge of all hand and power tools, cleaning supplies, and Personal Protection Equipment (PPE) Valid Driver's License and reliable transportation. Strong attention to detail, organizational, time-management and problem solving skills. Superior customer service skills including the ability to manage difficult customers and/or situations. Physical Demands & Work Environment Occasionally ascends/descends a ladder to service the lights and ceiling fans. Frequently moves equipment weighing up to 50 pounds across sites. Constantly works in outdoor weather conditions. Education & Experience: High School diploma or equivalent required. Trade school or 3 years of progressive responsibility in property management or hospitality Minimum of 3 years of advanced hands-on repair experience in two or more building trades REAC/HQS experience preferred Industry-Trade certifications/Degrees (NAHMS, CAMT, OSHA, HVAC, ETC) preferred Benefits Medical, dental, and vision insurance 12 Paid Holidays & tenure-based PTO accruals Employer contributions to Health Savings Accounts Company paid Life & Disability Insurance 403(b) retirement plan with company match Tax-advantage accounts: commuter/parking, medical & dependent care FSA Hospital & Critical Illness Insurance Confidential, 24/7 Employee Assistance Program The Community Builders is committed to diversity in its workplace. Applicants from diverse backgrounds are encouraged to apply.