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POSITION: Solutions Engineering Intern (Summer 2024) REPORTING TO: Senior Solutions Engineer SCHEDULE Up to 35 hours per week, Monday through Friday between the hours of 9:00am to 5:00pm during Summer 2024 semester LOCATION Flexible (Remote or a hybrid schedule in one of Candid's offices in New York, NY; Atlanta, GA; Cleveland, OH; or Williamsburg, VA) COMPENSATION $15-20/hour (compensation may vary based on year in school and location) CAREER EXPLORATION: You will be immersed in the field of solutions engineering, an exciting combination of helping users determine the right solution for their business and leveraging technical knowledge of how systems work Learn how to recommend process improvements to business leaders. You will learn the sales process and recommend improvements to the customer journey of API and data products You'll be exposed to multiple disciplines within business, including product management, software development and sales You'll learn the inner workings of a mid-sized nonprofit, including participating in organization and team meetings, collaborating between teammates and cross-divisional teams on projects and understanding how your internship helps move Candid's mission forward. POSITION SUMMARY Candid offers API and data services products to help our clients get the information they need to do good. You'll join our external integrations team to analyze and improve the resources we make available to our clients to support them as they evaluate, purchase, and integrate these products. RESPONSIBILITIES Analyze notes from client calls and API support requests to determine themes, common questions, and opportunities for enhanced resources Complete market research to benchmark Candid's data and API products against other offerings Review existing API and data collateral to determine gaps and areas of improvement Update API documentation, including Postman collections and data dictionaries Support the creation of API and data product onboarding materials and migration guidance Present insights and learning to leadership in team meetings or cross-divisional meetings Interns will be expected to participate in Candid training programs and present on their work at a Town Hall at the conclusion of their internship. REQUIREMENTS Pursuing a degree in business management, computer science, data analytics or engineering. Equivalent experience considered Strong analytical skills and ability to summarize themes from large bodies of qualitative data Interest in understanding and solving customer problems Strong written and oral communication skills Ability to communicate technical concepts to non-technical audiences Strong presentation skills and ability to adapt stories to multiple diverse audiences Previous experience with APIs/data products a plus Highly organized Professional, positive attitude Willingness to perform other duties and special projects as needed/requested Sensitivity and respect for racial, gender, sexual orientation, and cultural differences. Champions and represents Candid's core values: We're driven, direct, accessible, curious, and inclusive. Download the 166.36 kB pdf. The information you need to do good. Every year, millions of nonprofits spend trillions of dollars around the world. Candid finds out where that money comes from, where it goes, and why it matters. Through research, collaboration, and training, we connect people who want to change the world to the resources they need to do it. Our data tools on nonprofits, foundations, and grants are the most comprehensive in the world. Candid's vision is an ambitious one. But we know that when we make investments in our talent, it translates to more access and better knowledge for those working for social