Shire Jobs

Tweddle Group

For 70 years, clients have relied on Tweddle Group's breadth of services and global acuity to efficiently develop products and services that communicate with vehicle owners and service personnel. As a leading international automotive communications and publishing solutions provider, Tweddle Group combines our unique expertise in Information Development, Management, and Delivery to revolutionize the owner's information kit process. Tweddle Group was the first company to replace and enhance printed owner materials with a customer-friendly user guide, DVD, and mobile phone application. Additionally, we provide service personnel with the information required to accurately diagnose and repair vehicle concerns.

In 2021, Tweddle Group merged with CJK Group, increasing our global reach in the way of 16 additional locations. With offices in the US, India, Belgium, and Italy, we're dedicated to providing information solutions around the world.

Our culture is one that values teamwork, learning, and continuous improvement. We offer a competitive salary and benefits package, as well as opportunities to advance within our company.  If you are looking to join a team with a professional environment, consistent growth, and profitability, then Tweddle Group is the place for you. 

Job Summary: 

The Technical Author -- Mechanical is responsible for the development and production of all aspects of mechanical material required within automotive service information. These aspects include removal and installation, inspection and adjustment, repair, replacement, and maintenance procedures. This position must ensure timely and accurate completion of tasks which maintain compliance to both corporate and customer standards. 

Duties/Responsibilities: 

• Follow current mechanical development procedures and processes as necessary to ensure electronic service manual meets or exceeds client expectations.
• Use Content Development Procedures, Work Instructions, Training and Records per the corporate quality system to complete assignments.
• Observe and document flat rate technicians validating vehicle repair procedures.
• Develop service information to support existing business and new business, including new products and services.
• Work cooperatively with project management, wiring diagram authors, and diagnostic authors to ensure quality and timely delivery of service manuals.
• Document open issues such as conflicting supporting development information and follow through on resolution and inclusion.
• Create service manual exploded view illustrations and procedural step illustrations using Adobe Acrobat and Photoshop or similar software from multiple formats such as CAD and engineering files.

*Basic Qualifications: *

• Associate degree or 2 years' hands-on mechanical repair experience.
• Ability to analyze and translate customer supplied technical information.
• Capacity to research, understand and accurately compile multiple formats of engineering data for development of service information.
• Excellent written and oral communication skills.

Desired Skills and Abilities:

Positive, enthusiastic, well organized, self-motivated learner.

Self-disciplined, competent, and committed to follow-through on all tasks.

Solid understanding of authoring tools, Microsoft Word, Excel, Outlook, Adobe Acrobat and Photoshop or similar software.

Solid understanding of XML/SGML authoring tools.

Experienced in developing mechanical information for automotive service industry or industries.

Manage time/workload to ensure successful delivery of projects.

Ability to work with domestic and international business cultures.

Experience working collaboratively