Whidbey General Hospital Medical Assistant in Clinton, Washington
Position Title / Job Code: Medical Assistant / 7770
Department Name / Number:
Reports To: Nursing Supervisor
Collective Bargaining Agreement: Pro-Tech
EEO Job Group: Technicians
Reviewed By: Nursing Supervisor
The Medical Assistant is responsible for assisting physicians, midlevel providers, and other clinical staff in providing medical services to patients with provider delegation within scope of practice.
PRINCIPLE FUNCTIONS include the following, other duties may be assigned:
I. Following WHMC Corporate Values and Standards of Behavior:
a. Brings a compassionate Attitude, to provide Quality and Great Service through Innovation, Teamwork.
b. Knowledgeable and demonstrates an understanding of ethical considerations in patient care as well as HIPAA regulations.
II. Performing administrative and clerical functions as necessary
a. Ensuring appropriate and timely documentation of an encounter either on paper/EMR.
b. Ensure proper payor authorizations, covering needed skilled visits.
c. Assure compliance of physician orders, pre-authorization and other documentation through entry into the EMR.
d. Route patient/caregiver and provider’s calls to the appropriate party.
e. Route incoming faxes to the appropriate party.
f. Take report from clinical staff and translate to master visit schedule when needed.
g. Double checks report against the master visit schedule.
h. Maintains office and medical supply inventory and order as needed.
i. Receives and processes Pro-time and lab results.
j. Provides other office support as needed.
III. Other Responsibilities
a. Attends and participates in Home Health Staff Meetings and other meetings as requested.
b. Attends and/or completes mandatory in-service education for clinic staff.
c. Remains responsible for identification of personal educational needs, and works with Home Health Director to meet those needs identified.
The following are expectations of all WhidbeyHealth and Clinic employees:
Attends a minimum of 80% of monthly department staff meetings throughout the year. Actively participates in monthly department staff meetings, to include active participation in setting department goals and supporting department functions to meet set goals.
Checks hospital email account a minimum of three (3) times per week.
Utilizes AIDET in all interactions with patients, employees and visitors.
Completes all mandatory education within given timeframe.
Adheres to all hospital, department, and safety policies, procedures and guidelines at all times.
All WhidbeyHealth and Clinics employees are required to maintain confidentiality in accordance with organizational policy, state and federal regulations including not but limited to the Health Insurance Portability and Accountability Act (HIPAA).
JOB KNOWLEDGE & QUALIFICATIONS
High school diploma or General Education Diploma (GED).
Graduate of an accredited Medical Assistant program.
Training and Experience
A minimum of one (1) year experience as a medical assistant is preferred. Previous experience in an ambulatory care setting preferred. Experience with electronic medical records preferred. Evidence of a working style that emphasizes collegiality, teamwork, participation, communication, and service orientation required. The ability to work in a fast-paced environment and assist in other duties as needed and possess strong organizational skills and the ability to multitask required. Must possess a high degree of initiative, judgment, and discretion and maintain a professional appearance.
Certificates, Licenses, Registrations
Current WA State Medical Assistant Certification required. Current BLS certification required.
Other Skills and Abilities
Outlined below is the level of Language Skills, Mathematical Skills, and Reasoning Ability needed to perform the essential functions of this position. Each area is evaluated and the level description included is intended to provide a summary. Please note that all skills listed may not pertain to this position.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedures manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
The attached Work Environment & Physical Demands addendum indicates the physical demands that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The attached Work Environment & Physical Demands addendum indicates the work environment characteristics an employee encounters while performing the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
STANDARDS OF BEHAVIOR
The Standards of Behavior were developed to reflect WhidbeyHealth’s commitment to excellent community healthcare. The employee’s commitment to practice these Standards of Behavior will promote an optimal environment of care and foster a positive work environment. Every employee is responsible for and must follow the Standards of Behavior.
I have received, reviewed and understand the job duties and responsibilities in this job description and I am able to perform the essential functions as outlined. I further understand that future performance evaluations are based on my ability to perform the duties and responsibilities outlined in this job description.
Employee Name Signature Date
The above statements are intended to describe the key aspects of the work performed by the individual(s) assigned to this position. They are not to be construed as an exhaustive listing of all requirements relative to the position. Therefore, the employee may be required to perform other duties as assigned. WBH reserves the right to modify job duties or job descriptions at any time.
PHYSICAL AND / OR MENTAL DEMANDS FOR THIS POSITION:
Check box as appropriate
Physical activities in relation to the time on the job
None or N/A
Up to 1/3
1/3 to 2/3
2/3 or More
Manual dexterity (fine motor control)
Reach with hands and arms
Climb or balance
Stoop, kneel or crouch
(Check box as appropriate)
Lifting, Pushing, Pulling
< 5 lbs.
< 120 lbs.
Occasional (up to 1/3)
Constant (2/3 or more)
Check box as appropriate
Able to Focus
Check box as appropriate
Face to Face
Mental Functioning Incidence (Check box / only as they apply)
Rarely / Never
Follows well defined, prescribed rules, guidelines and / or directions; exercises limited judgment
Simple decision making
Exercises some amount of decision-making affecting the work of others
Processes complex information and provides assessments, evaluative data and / or decisions
Must interact cooperatively as part of a team to complete daily assignments
The Work Environment & Physical Demands are intended to describe working conditions for the majority of the work performed in this position but may vary based on department needs.