Job Information
Stryker Clinical Support Specialist - Cluj Napoca in Cluj-Napoca, Romania
Why join Stryker?
We are proud to be named one the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com
Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.
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The Job's Mission
The Clinical Support Specialist responsibilities include directly supporting Stryker products associated with Joint Replacement procedures and optimising customer service. This role within Stryker Belgium will focus on supporting our customers to provide a best in class procedural solution.
Additional responsibilities also include working with the local sales representative to coordinate training and in-theatre support to ensure exceptional levels of customer care both in theatres and in the wider hospital are delivered.
Key Activities & Accountabilities
Service existing customer base within the theatre and clinical environment
Provide theatre and other HCP staff training on Stryker products
Working closely with other team members within the defined region, and the National Sales Manager, to ensure customer service levels are best in class.
Auditing theatre and hospital stock (implants, disposables and instruments) - managing consignment levels and ensuring good asset management and stock rotation
Understanding the clinical application of the broader Stryker portfolio to offer our customers the best possible solution
Conducting trials and evaluations of product in theatre and clinical environment as required
Additional responsibilities as directed by NSM (National Sales Manager).
Planning, executing and monitoring all measures necessary to help achieve industry leading support.
This encompasses in particular:
Customer care for physicians, surgical theatre staff, hospital administration & procurement
Organizing and conducting training workshops with participation from surgical & theatre staff
Helping initiate and drive theatres and patient pathway efficiencies for the benefit of the customer
Understanding the local healthcare environment and overall hospital/specialty plans and strategies
About Stryker
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com. (http:)
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.