Shire Jobs

Start a new career with us. Taylor Corporation is a growing, dynamic company with big plans for the future - and our people. Family owned and proud of it, we power our employees' potential and strive to create opportunity and security for every member of the team. We're passionate about our work, we believe there is always a better way, and we're in this for the long haul. Ready to build a career? It's time to look at Taylor. Your Opportunity: We are looking for a Customer Service Expeditor to join our team in Coldwater, Ohio! In this role, you will be responsible for entering package goods into our systems, expediting orders and working with everyone in the entire facility. Your Shift: Monday - Friday 10:00pm - 6:00pm Monday - Friday Your Responsibilities: Respond promptly to customer inquiries via phone, email, or chat. Assist customers in navigating products/services and provide accurate information. Resolve product or service-related issues in a timely and effective manner. Ensure a positive customer experience throughout all interactions. Identify and analyze customer needs to offer appropriate solutions. Escalate complex issues to the appropriate departments for resolution. Follow up with customers to ensure their concerns are fully addressed. Maintain accurate and detailed records of customer interactions and transactions. Input and update customer information in the company's database. Stay informed about the company's products, services, and promotions. Provide accurate and up-to-date information to customers. Collaborate with colleagues and other departments to resolve customer issues. Share customer feedback and insights to improve overall service quality Follow established company policies and procedures. You Must Have: 1+ years prior customer service-related experience and basic computer skills Ability to read, interpret, and decipher general written instructions from documents such as work orders, safety regulations, operating procedures, or other job specific written documents. Must have exceptional ability to speak and communicate effectively with fellow employees and/or customers in person and via the telephone. We Would Also Prefer: High School Diploma or Equivalent Bilingual About Taylor Corporation One of the top five graphics communications companies in North America, Taylor's family of companies provide a diverse set of products, services, and technologies addressing the toughest communication challenges. For 45 years, Taylor has been a premier provider of powerful and innovative products, services, and expertise for individuals, businesses, and distributors large and small. Our 10,000+ employees spanning more than 25 states and nine countries work diligently to create the interactive, printing, and marketing solutions that have helped build some of the world's more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions. We offer a comprehensive benefit package including several health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay. The Employer retains the right to change or assign other duties to this position. Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled. Equal Opportunity Employer--minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity