Job Information
Zoll Medical Corporation Business Admin Central Europe in Cologne, Germany
Resuscitation
The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.
Location: Office based - Köln
Fluency in German is required
The planning and execution of service processes, the development of service offers .
Essential Administration and Business Development Support Functions:
Support on selling and renewing service contracts
Administration of service contracts in all systems
Administration activities related to service sales activities.
Providing (service sales) reports to Management in SFDC
To assist in the promotion and sale of upgrades and options ( e.g. service contracts)
To identify and implement improvements that enhance the customer´s satisfaction with ZOLL
O rder processing / Order entry
Invoice creation/Invoice processing
Service entry and outgoing inspection
Company corporate related correspondence
Notification of special incidents according to M DR to the supervisor
General Service administration tasks in Kanban and Oracle
Essential Technical Functions:
Tracking of activities in the Complaint Management System database
Hands-on contribution to day-to-day output of department minimizing overall TAT (turnaround times)
Ensuring that all legal and regulatory requirements are met in a timely fashion
• IT skills in MS Office , ERP and CRM Systems
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