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Headquartered in Colorado Springs, Colorado, Focus on the Family has nearly 700 employees who work to achieve the mission of enriching the lives of families, engaging the culture, advocating for life and spreading the Gospel of Jesus Christ. The work is meaningful, the culture is rewarding, and the purpose is eternal.

The Sr. Mgr., Marketing Operations position exists to provide application expertise for marketing workflow, corporate asset management, and data segmentation. This position provides leadership for ministry-wide Information Stewardship efforts and works with vendors to optimize systems and processes for internal clients.

Essential Duties/Responsibilities:

• Develops and recommends marketing application strategy, direction, and solutions in partnership with the Executive Director, Constituent Services and the CMO

• Develops staff in their areas of focus, especially Salesforce and Marketing Cloud

• Works closely with other departments throughout the ministry, especially Marketing, Fundraising, and Publishing

• Partners with FOF IT Senior Management to define and implement systems database integrations

• Provides advanced client troubleshooting skills, and, if necessary, interfaces with FOF IT and applications technical services to solve technical problems (application failure, system errors reported by users, etc.)

• Manages vendor relationships

• Works with the analysts to design training strategies identify the best ways to deliver training

  Marketing Workflow and Asset Management:

• Acts as application owner of the Productivity Management system, allowing for high volume marketing activity and client transparency throughout the organization

• Identifies optimum design elements for productivity management by working with the management and staff of Marketing, CRM Communications, Donor Relations, Data Services, and external marketing and fundraising agency personnel as well as other key stakeholders in the ministry

• Ensures end user satisfaction and collaborates with users to recommend marketing solutions and enhancements. Retains marketing technology best practice trends and translates that knowledge to the ministry’s marketing needs

• Establishes analytical reporting processes for both Productivity Management and Asset Management

• Directly supervises the analyst, and architect, to ensure support of ministry marketing activities

  Data Segmentation:

• Acts as application owner that supports the email, mobile push, social and SMS functionality for ministry digital marketing efforts

• Develops and recommends marketing application strategy, direction, and solutions in partnership with the Executive Director, Constituent Services and the CMO

• Directly supervises the Manager, Audience Data Segmentation and team responsible for all audience segmentations for donor, marketing, and ministry campaign efforts

• Manages the uses of SSMS and Salesforce/Marketing Cloud for data segmentation; designs development plans for each member of the team to attain determined levels of competency in Salesforce/Marketing Cloud within agreed-upon timelines

  Other Duties/Responsibilities:

• Performs all other duties as assigned

  Managerial Breadth/Scope of Job:

• Manages the Data Services Manager, MRM Administrator, Source Code Administrator and DAM Administrator

  Working Environment/Physical Requirements:

• Fast-paced office environment with frequently changing priorities and a high level of interruptions

  JOB QUALIFICATIONS/REQUIREMENTS

  Character/Spiritual:

  Exemplifies Ephesians 5:1-2, “Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us...”

  Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, “Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age.”

  Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to the Standard of Moral Conduct (http://media.focusonthefamily.com/fotf/pdf/about-us/human-resources/moral-policy.pdf) and Statement of Faith (http://www.focusonthefamily.com/about/foundational-values#values) ; upholds Focus on the Family's ministry in prayer

  Prays personally for Focus on the Family’s staff and constituents and may occasionally lead in a public prayer

  Engages in Christian ministry

  Demonstrates behaviors aligned with FOF core values (http://www.focusonthefamily.com/about/foundational-values#values)

  Personal Characteristics:

• Lives with integrity derived from Biblical values and demonstrates standards of conduct that meet or exceed company and/or legal requirements

• Strong client focus

• Ability to handle stress associated with changing priorities and multiple tasks

• Team-oriented

• Service oriented and responsive

• Results oriented, self-motivated, and committed

• Detail oriented and systematic

  Knowledge/Experience:

• Bachelor’s Degree in Business-related major or equivalent experience

• 7-10 years of experience in marketing applications and marketing business processes

• 3-5 years of experience with Salesforce/Marketing Cloud

• Working knowledge of Focus on the Family’s mission, values, and objectives

• Working knowledge of entire creative and media production processes

• Computer proficiency in a variety of Microsoft Office Tools (Excel, Word, Access, PowerPoint, Visio, Project, and SharePoint)

• Knowledge of SQL databases, SQL database queries, and Crystal Reports software is desirable

  Skills, Abilities, and Special Talents/Gifts:

• Client-focused

• Strong attention to detail

• Excellent organizational skills

• Ability to adjust quickly to meet a goal and/or changing circumstances (changed work schedules, customer needs, or strategic direction)

• Exceptional analytical ability with logical thought processes

• Can work well under time pressure, ability to manage numerous and sometimes conflicting objectives, projects, and/or activities at the same time

• Strong planning and time management skills

• Very good oral and written communication and facilitation skills

• Ability to work with limited supervision

• Ability to supervise, manage, and lead several direct reports

• Ability to lead and/or participate effectively on a team and work with other teams within the ministry

• Ability to work effectively at all levels of the organization, from individual contributor all the way to executive level

• Ability to manage projects effectively by establishing a learning environment and philosophy that facilitates successful outcomes

• Demonstrates a commitment to continually developing skills, competencies, and maturity

  Pay Range: $83,196 to $95,157/Yr

  Application Materials Required: Cover Letter, Resume/CV

  Application Materials Instructions: Please identify the job specific minimum qualifications you possess in your cover letter and be sure your resume includes any and all relevant experience to be accurately assessed against the qualifications listed in the posting. To apply, please submit the following application materials to this posting. 1. A current resume. Must include date ranges to include month and year (mm/yyyy) and whether the position was full time or part time. 2. A cover letter that specifically addresses the job requirements and outlines qualifications.

  Focus on the Family puts a high value on our team members and offers a unique benefit package.

  Employees scheduled for 20 hours or more per week are eligible for:

• Norton LifeLock ID Theft Coverage

• Legal Shield/ID Shield Coverage

• AFLAC

• 403B Retirement Plan

• Vacation Time & Vacation Payout

• Sick Time

• Holidays

• Service Awards

• Community Service Days

• Bookstore Discount

• Fitness Center

  Employees scheduled for 30 hours or more per week are eligible for all the above and:

• Medical Plan

• Dental Plan

• Vision Plan

• Life Insurance

• Disability Insurance

• Flexible Spending Accounts

• EAP (Employee Assistance Program)

• Tuition Reimbursement

• Warehouse Membership Reimbursement

  Note : This is a summary and should not be construed as future promises to continue to provide benefits as outlined above. For complete and definitive language, refer to the governing plan documents.

  *Temporary employees are not eligible for benefits, except for:

• Sick Time

• Bookstore Discount

• Fitness Center

  Tentative Search Timeline:

• Priority will be given to applications submitted by August 23rd, 2024. However, this posting will remain open until filled.

• The potential employee start date is September 3rd, 2024.

  Posting date: July 23rd, 2024

  Unposting date: ongoing until filled

  Posting contact email: job@fotf.org

Helping Families Thrive in Christ! Focus on the Family is a 501c3 Christian Non-Profit Ministry.

Job Details

Pay Type Salary