Job Information
FREQUENTIS USA INC Senior Warranty and Repair Technician in Columbia, Maryland
[Company Background[: Frequentis USA Inc. is dedicated to creating a safer world. With over 75 years of experience, Frequentis understands controllers in safety critical situations encounter new challenges daily. Our mission is to develop and market highly reliable, optimized, custom-tailored, and user centric communication and information systems for mission critical solutions. As an industry leader in voice communication data information systems, we create a safer world through integration, digitalization, and automation while maintaining world class safety standards. We proudly serve many U.S. government agencies including the FAA, DoD, and NASA. Safety as our number one priority pushes us to constantly learn about the ever-changing needs in safety critical environments to deliver innovative solutions. *[Job Duties Summary:[ The successful candidate will be a self-starting electrical technician responsible for repairing and testing customized telecommunications equipment and user interfaces, and also mentor and guide junior staff in their development. Requires at least 8 years experience in the assembly and test of complex communications systems. *[Major Functional Areas and Description of Duties:]{arial="" narrow",sans-serif"=""}]{arial="" narrow",sans-serif"=""}]{arial="" narrow",sans-serif"=""}]{arial="" narrow",sans-serif"=""}]{arial="" narrow",sans-serif"=""}
- Responsible for managing and leading the team and processes in the warranty support department
- Guide junior staff in all aspects of the tasks
- Monitor and manage part inventories to ensure team is adequately equipped to perform repairs
- Perform system and subassembly inspections to verify quality requirements
- Conduct equipment debug and repairs of technical equipment to board level
- Identify and track problem trends for reporting to department and program management
- Conduct root cause analyses and initiate team process improvement activities
- Ensure quality of repair is at highest level possible, identifying relevant action plans, and provide execution.
- Recommend and approve warranty replacement parts, scrapping and storage
- Maintain, monitor, and disposition customer equipment received to insure accountability of equipment
- Build, test, troubleshoot new design hardware, subassemblies or finished products using layouts, wiring diagrams, written and verbal instructions
- Perform formal Repair Acceptance Testing with Customer representatives
- Work from drawings, specifications and verbal instructions to assemble, install and wire backplanes, subassembly carriers, and subassemblies into Communications System rack assemblies
- Assist engineers to perform and validate test procedures
- Inspect and package outgoing system and materials
- Help diagnose system or unit problems as well as suggest and implement production improvements
- Install and configure computer clients, servers and switches in a network environment
- Performs other duties and responsibilities when required by management
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