Job Information
TEKsystems Customer Service Advocate I in Columbia, South Carolina
Please read the description & apply if you believe you would be a great fit for the team.
Please note, that this position is fully onsite and weekly pay!
GOOD LUCK! :)
Description:
We are looking for call center agents for a HEALTHCARE INSURANCE company that can provide prompt, accurate, and courteous responses to all customer inquiries.
· Performs research as needed to resolve inquiries.
· Ensures effective customer relations by responding accurately, timely and courteously to inquiries.
· Coordinates with other departments to resolve problems.
· Responds to research and/or assists with priority inquiries and special projects as required by management.
· Provides feedback to management regarding customer problems, questions and needs.
· Maintains accurate records on complaints and/or other customer comments.
· Follows through on complaints until resolved or reports to management as needed.
· Maintains basic knowledge of quality work instructions and company policies.
· Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations.
· Maintains all departmental productivity, quality, and timeliness standards.
· Identifies and promptly reports and/or refers suspected fraudulent activities and system errors to the appropriate departments.
Skills:
Customer Support & at least 3 years of call center experience
Nice to have skills:
Medical Claims
Experience
Level:
Entry Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.