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By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us-Where your Career is a Force for Good! Job Description: Why Choose Us? As one of the nation's premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, tothe Umoja African American Resource Group, our Veterans+ Resource Group, and the Women's Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! OUR IDEAL CANDIDATE: Develop production goals and operational procedures for national call center and monitor reporting systems, capacity, production and staff performance to ensure departmental progress towards goals and optimize call center delivery. Provide support, development and/or leadership guidance to all volunteers. WHERE YOUR CAREER IS A FORCE GOOD: This is a remote opportunity and can be located anywhere in the United States. Key Responsibilities Develop the national call center production goals in alignment with the marketing strategy for telerecruitment. Monitor reporting systems that identify departmental progress towards daily/weekly/monthly goals and direct corrective actions. Manage departmental staff including development, performance and evaluations, disciplinary actions and employment decisions. Perform capacity and production planning processes and monitor production to adjust the production plan as needed. Implement the standard operational procedures for the call centers and monitor compliance. Coordinate with Workforce Management (WFM) team to determine the dialer structure and set up to optimize production and tracking. Coordinate with multiple constituents including sales, technology team and executive director to manage multiple and changing priorities. The salary range for this position is $70,000-85,000 annually. Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. WHAT YOU NEED TO SUCCEED: Bachelor's degree in business, management, marketing, communications, public relations, or the equivalent combination of education and experience is required. A minimum of five years of progressively responsible experience in sales and/or telemarketing management is required. Includes a minimum of three years of successful supervisory experience, preferably in a call center or blood banking environment. Strong organizational and problem-solving sk