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Bilingual Patient Access Representative Requisition ID 2024-53701 Category Registration/Billing Overview The Bilingual Scheduler assists parents or other callers with limited English proficiency in scheduling appointments. The Bilingual Scheduler that is knowledgeable in the culture of the patient and family and the health care environment also clarifies information that cannot be literally translated into another language and, when necessary, provides a cultural framework for understanding the message being interpreted. Why Nationwide Children's Hospital? The moment you walk through our doors, you feel it. When you meet our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it. Welcome to Nationwide Children's Hospital, Where Passion Meets Purpose. Here, Diversity, Equity and Inclusion are integrated into our core values and practices. We are passionate about building, sustaining and evolving an inclusive and equitable environment. We are seeking individuals who live these values and want to share their experiences and efforts in support of our collective mission. We're 14,000 strong. And it takes every one of us to improve the lives of the kids we care for, and the kids around the world we'll never meet. Kids who live healthier, fuller lives because of the knowledge we share. We know it takes a Collaborative Culture to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research. Anywhere. Ask anyone with a Nationwide Children's badge what they do for a living. They'll tell you it's More Than a Job. It's a calling. It's a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere. Nationwide Children's Hospital. A Place to Be Proud. Responsibilities Literally and accurately translates what has been said one language into another to support the communication between the health care provider and the patient/family for the purpose of scheduling patient appointments. Clarifies information that cannot be literally translated from one language into another in order to facilitate understanding between Central Scheduling and the parent or other caller wishing to schedule an appointment, inquire about directions to our facilities and/or all other call to Central Scheduling. Clarifies role of Medical Interpreter to patient/family and health care provider. Serves as a resource to health care providers regarding providing culturally competent care to patient/family. Serves as a resource to patients and families regarding the culture and practices of Children?s Hospital. Translates written patient specific health care information or care instruction into the language of the consumer as appropriate. Abides by the Medical Interpreter Code of Ethics Maintains confidentiality of patient/family and CHI and maintains non-judgmental attitude. Respects clinics self-determination- shall not influence the opinion of the patient/family. Discloses any real or perceived conflicts of interest? Completes necessary documentation of interpreter services provided. Qualifications Education: High school graduate. Associates degree preferred. Skills: Bilingual. Fluency in foreign language and English required, fluency in Spanish preferred. Effective customer service, communication and interpersonal skill required. Formal interpreter training preferred. Experience: Experience interpreting in a health or human service organization required. One-year experience interpreting in a health care or social service organization preferred. One-year experience working in a health care organizatio