Job Information
Randstad US customer service rep in columbus, Ohio
customer service rep.
columbus , ohio
posted may 7, 2024
job details
summary
$19.16 - $19.17 per hour
temp to perm
bachelor degree
category management occupations
referenceAB_4529987
job details
Our client is seeking dedicated Customer Support Service Professionals to join their team. As a key player in client interactions, you'll handle incoming phone calls related to various service inquiries on company accounts. Your role is crucial in responding with a high degree of accuracy and efficiency, consistently meeting key department performance metrics.
Key Responsibilities:
Service Handling:
Address incoming phone inquiries regarding diverse client services with accuracy and efficiency.
Support Areas Covered:
Provide assistance for client Cash Management products, online services, and general financial inquiries.
Performance Commitment:
Maintain a commitment to meeting key departmental performance metrics while delivering world-class service.
Professionalism and Adaptability:
Display professionalism, drive for career advancement, and adaptability in a dynamic and team-oriented financial service environment.
Multi-tasking Ability:
Demonstrate the capability to multitask efficiently and adapt swiftly to changes within a busy financial service center.
Qualifications:
Proven experience in a customer support/account representative role.
Familiarity with Cash Management products, online services, and financial inquiries.
Ability to thrive in a fast-paced, team-oriented environment.
strong multitasking skills with an aptitude to adjust quickly to changes.
If you're a highly professional and career-driven individual committed to delivering world-class service, we invite you to and contribute to our client's dynamic financial service environment!
salary: $19.16 - $19.17 per hour
shift: First
work hours: 6 AM - 10 PM
education: Bachelors
Responsibilities
Client Support Service Professionals handle incoming phone calls regarding various service inquiries on companies accounts. Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics. Functional support areas include clients Cash Management products and services, Company Online (client website) and Mobile app, and general account or financial related inquiries. Successful applicants will be highly professional, career driven, and committed to World-Class Service.
Hybrid- 3 days in Office
Must be able to accept an 8 hours shift between Mon-Fri 6AM-9PM
The essential functions of this role include:
- working weekends
Skills
Customer support
Customer Service
Typing Skills
Call Center Support
Active Listening
Basic Software Skills
Transaction Readiness and Support
Qualifications
Years of experience: 2 years
Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
Applications accepted on ongoing basis until filled.
get in touch
we are here to help you with your questions.
CS
christine sprague
- christine.sprague@randstadusa.com