Job Information
Randstad US customer service representative in columbus, Ohio
customer service representative.
columbus , ohio
posted november 5, 2024
job details
summary
$18.99 - $19 per hour
temp to perm
bachelor degree
category business and financial operations occupations
referenceAB_4650743
job details
Randstad, Columbus, Ohio, United States (Hybrid)
Pay Rate: $19/hr.
Hybrid Work Schedule. Monday//Wed/Fridays WFH and Wed/Thurs in office
Office Location- 1000 Yard St Grandview Heights, OH 43212.
Office Hours: 8am - 8pm Mon - Fri. Candidates will be scheduled for a 38.75 work week
5 weeks paid training – 10-6:30 Monday - Friday
Health Benefits and weekly pay!
Career growth opportunities after 12 months with pay increase!
Paid SERIES 6 LICENSE!
Undergraduate degree in Finance, Business Administration, Insurance, Economics, and Communications preferred!
Join the Financial Services team that assists participants, plan sponsors and brokers with account maintenance and answering general questions about planning for retirement.
salary: $18.99 - $19 per hour
shift: First
work hours: 8 AM - 8 PM
education: Bachelors
Responsibilities
What you'll be doing:
Receives and responds to 50-60 incoming calls per day from investment professionals and customers on multiple financial topics ranging from taxes, withdrawals, benefits, product features, costs, loans, premiums, payment schedules, etc.
Interpret and all changes and enhancements to new and old products
Cross-sells unfamiliar product line to support strategy of all business lines meeting goals
Identifies the root cause to proactively offer consultative expertise and uncover the unstated need
Maintains a documented record of conversations to best learn from customers
Utilizes virtual technology and social media to enhance customer, financial advisor, and agent experience
Follows all rules and regulations to ensure compliance.
What you need:
Have a consultative sales aptitude and enjoy interacting with customers and helping others
Financial services experience is a plus, but not necessary
Highly engaged, grateful, and humble attitude
Excellent verbal and written communications
Proficiency with computers and common office software
Education: High school diploma or equivalent required. Undergraduate degree in Finance, Business Administration, Insurance, Economics, and Communications preferred
Experience: 2 years customer service experience in banking, financial services, retail, sales and/ or hospitality experience
- A SERIES 6 LICENSE WILL EVENTUALLY BE REQUIRED
Skills
Active Listening
Typing Skills
Basic Computer Skills
Customer Service
Financial Services
Financial advising
Time Management
Microsoft Office
Adapting to Change
Basic Software Skills
Data Entry
Critical Thinking
Analytical Thinking
Verbal Communication
Call Center Support
Wealth Management
Insurance
Qualifications
Years of experience: 2 years
Experience level: Entry Level
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
get in touch
we are here to help you with your questions.
MS
michelle stuertz
+1 614 224 9250 (tel:+1 614 224 9250)
michelle.liggett@randstadusa.com