Job Information
Direct Interactions, Inc. Direct Interactions Customer Service Specialist in Columbus, Ohio
Headquartered in Seattle, Direct Interactions runs contact centers across the country with a team of American representatives. Our commitment to social responsibility is reflected in our business practices, as we offer work-from-home opportunities to a diverse range of individuals, including those with disabilities, veterans, and military spouses. Direct Interactions collaborates with organizations to enhance public service by implementing innovative strategies and nurturing teams of empathetic individuals who leverage their personal experiences to guide others through complex challenges, resulting in tangible improvements in outcomes.
At Direct Interactions, our team is comprised of some of the most compassionate and skilled contact center professionals in the nation. By joining us, you will have the opportunity to positively impact the lives of individuals in need, knowing that your efforts have made a meaningful difference. Whether you have ample experience in contact centers or are just beginning your journey in this field, we are eager to get to know you better! Our focus is on the well-being of both our clients and our team members, recognizing that work is a significant part of life. Become a part of the DI family, where you can strike a balance between work and personal life. Collaborating with various organizations and states, we deliver top-notch service to customers. Our flexible scheduling ensures that you can maintain a healthy work-life equilibrium while contributing to our mission.
*What's Next? *To be considered, you must first be invited to go through our on-boarding phase assessments (this correspondence will come via email if selected). To continue with the on-boarding process, you must respond to all correspondence timely to move on in the process. From there, if you receive an invitation to interview and are invited to move on in the hiring process, we will send you an offer via email.
Requirements
- *Ohio residence preferred *
- Must be a self-starter
- Must demonstrate a passion for providing outstanding service
- Must maintain composure across a variety of customer and peer interactions
- Experience working in a team environment (IE cooperating with co-workers, joint problem solving etc.)
- Routinely demonstrates listening skills and is attentive to the needs of those you will be assisting
- Excellent verbal communication skills including correct grammar and pronunciation along with tone and pitch
- Ability to remain calm under pressure in a fast-paced contact center environment
- Ability to remain calm while taking back-to-back calls
- Ability to show empathy for those that may be frustrated or anxious
- Ability to pay attention to detail and multitask while navigating through multiple programs and information
- Ability to use a computer quickly and accurately
- Must possess the ability to remain poised in high stress situations
- Must be willing to conquer goals and challenges
- Must type at least 30 WPM
- Ability to be flexible and handle changes efficiently
Must be proficient in Excel, Word and Outlook Office products
Additional Requirements
- Must pass a criminal background check paid for by us (Direct Interactions)
- Legally able to work in the United States
- Must be a current resident living in the United States
Must have at least a high school diploma or equivalent
Job Details (what you will be doing)
Process, navigate and research unemployment insurance claims
Answer incoming calls via computer software and assist customers with complex issues regrading their specific situation
Research information in databases to resolve complex cust