Shire Jobs

Franchise Brand Operations Manager – Bath & Body Works – London, UK

Brand: Bath & Body Works

Location: Columbus, OH, US

Location Type: Remote

Job ID: 04FXX

Job Area: International

Employment type: Full-time

Pay Range: $81,000.00 – $129,500.00

Description

At Bath & Body Works, everyone belongs. We are committed to creating a diverse, equitable and inclusive culture focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing diverse talent where our associate population is as diverse as the communities we serve, live and work. In addition, we work to improve our communities and our planet in a way that will make us proud for years to come because we believe the world is a brighter, happier place when everyone has access to the things that make them happy.

The Franchise Brand Operations Manager plays a pivotal role in ensuring the success of a franchise brand in the local market. They lead the day-to-day operations and drive critical initiatives in collaboration with Home Office and franchisees through coaching, motivating, influencing, and escalating.

Responsibilities

Grow & Drive the Business: Deliver consistent sales growth

• Developing and implementing franchise brand strategies and initiatives across the region

• Analyzing in-market trends and consumer behavior to identify opportunities for growth and improvement.

• Ensuring compliance with brand standards and guidelines across all BBW franchise locations. Create a disciplined culture focused on detailed execution of processes, procedures, and initiatives, while identifying and communicating to leadership opportunities for improvement within results

• Create customer intimacy through spending time in stores, reinforcing the use of company provided training tools, and personally demonstrating how to develop a customer centric culture!

Capability: Drive operational excellence, and demonstrate inspiring leadership

• Collaborating with franchisees to ensure alignment on brand initiatives, including marketing, merchandising, and supply chain teams.

• Developing and managing budgets

• Monitor store condition and communicate maintenance issues/expected resolution to franchise partners.

Talent and Culture:Build high performance store leadership teams that exemplify BBW values.

• Leading and coaching a team of brand operations professionals, providing direction and guidance to ensure successful execution of brand initiatives.

• Collaboratively coach and empower partner FLT and SLT leadership teams to deliver a consistent, branded customer experience across all stores, including:

• Training stores on effective selling techniques.

• Distortion of time to the transfer of knowledge and skill through consistent store visits, and subsequent follow-up on execution with Home Office and franchisees

• Inspiring a shared vision by communicating clear goals, and fostering a positive and exciting work environment

• Regular store visits to include in-store activities, behavior modeling and FLT/SLT coaching focused on execution of the overall customer experience, including selling model and visual merchandising (includes merchandise flow)

Partnerships: Continually work to build strong relationships with our franchise partners

• Developing and maintaining relationships with key collaborators, such as franchisees/partners

• Provide timely and effective communication, including participation in relevant weekly monthly and business reviews.

Cascade information appropriately and keep franchise partners fully informed and updated on customer-facing Brand activities, initiatives, and strategies.

Qualifications

• Proven experience in Retail Operations/Field Management. Franchise (partner) experience strongly preferred and/or multi-unit store management

• Consistent track record in talent development and influence

• Ability to quickly analyze key business metrics, and results to identify performance improvement opportunities, and recommend meaningful solutions

• Capable of creating customer intimacy through an acute sense of brand and customer awareness

• Work cross level, cross-functionally, cross-culturally, and build strong relationships

• Ability to work with Senior level leadership

• Ability to communicate, influence, and negotiate effectively

• Must have ability to recognize opportunities and quickly turn opportunities into recommendations

• Proficient with Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint)

• Ability to travel up to 50%

Education

• Bachelor’s Degree or equivalent experience required

Core Competencies

• Lead with Curiosity & Humility

• Build High Performing Teams for Today & Tomorrow

• Influence & Inspire with Vision & Purpose

• Observe, Engage & Connect

• Strive to Achieve Operational Excellence

• Deliver Business Results

Benefits

Bath & Body Works associates are the heart of our business. That’s why we’re proud to offer benefits that empower you to Dream Bigger & Live Brighter. Benefits for eligible associates include:

• Robust medical, pharmacy, dental and vision coverage. Plus, access to our onsite wellness center and pharmacy located at the Columbus, OH home office.

• 401k with company match and Associate Stock Purchase program with discount

• No-cost mental health and wellbeing support through our Employee Assistance Program (EAP)

• Opportunity for paid time off, paid parental leave. Plus, access to family and lifestyle programs including an inclusive family building benefit, childcare discounts, and home, auto and pet insurance.

• Tuition reimbursement and scholarship opportunities for post-secondary education programs

• 40% merchandise discount and gratis that encourages you to come back to your senses!

• Visit bbwbenefits.com for more details.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

We are an equal opportunity and affirmative action employer. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in the United States.

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