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Job Description GENERAL DESCRIPTION The Medical Coding Product and Support Manager will be a key cross-functional member of the Product Development and Student Success teams. This is a unique position that allows for management of product, support, and student outcomes related to MedCerts Billing and Coding programs. While MedCerts is based in metro Detroit, Michigan - this position is 100% remote. 50% Support Focus: The Product and Support Manager proactively and reactively consults with students to answer questions, provide guidance and support, and ultimately to ensure they are equipped for certification success. They will ensure each program is adequately supported, and adequately prepares graduates for both certification success, and career/job readiness. They will evaluate student performance data and make recommendations for course enhancements to bridge knowledge gaps and increase student success. The Medical Coding Product and Support Manager will be responsible for identifying thresholds and resources to help MedCerts students complete their programs and obtain certification (ex: MCBC, CPC-A, CCS-P, CBCS, etc.). Successful candidates will be able to demonstrate subject matter expertise and high-level proficiency in Medical Billing and Coding - with strong foundational knowledge of the Professional Coder role. They will serve as a subject-matter resource for student, team, or client inquiries related to all MedCerts Billing/Coding programs. 50% Product Focus: In this position, the Product and Support Manager will serve as an in-house Subject Matter Expert (SME) contributing to curriculum design, development, and enhancement of MedCerts courses related to Medical Billing and Coding. They will work directly with the MedCerts Product Development Team to optimize the delivery of developed training material and determine which of the "MedCerts 12 Elements of eLearning" will be leveraged to deliver course content in the most meaningful and appropriate way. With guidance from the Product Development Team, they will write the scripts and storyboards to be used in our Instructor-Led videos and voiceover elements used within the course. They will also prepare questions (with answers and rationale) for assessments throughout the course. The Product and Support Manager will be listed as an Instructor in support of the program and will be required to maintain currently held credentials related to the field of Billing/Coding, as required by licensing and regulatory authorities. The Product and Support Manager will help guide future programming, as well as have a hand in developing a product roadmap based on future opportunities in the field of Medical Billing and Coding, and other closely related fields. GENERAL DUTIES AND RESPONSIBILITIES * Work closely with others and independently to develop high-quality, engaging, and effective eLearning content to be used within MedCerts Medical Billing/Coding courses and programs. * Analyze test plans, market data, jobs analysis, and other research, to establish or modify course and program learning objectives to align with the needs of the market, certification, employer, and students. * On an annual basis, review code, standard, and industry changes and identify required updates/changes/modifications to relevant course content. * Evaluate student performance data to pinpoint gaps in knowledge. * Create supplemental learning resources to fill content gaps and address deficiencies in training materials. * Work directly with students who need help with Professional Coding content and test preparation activities. * Hold office hours and content review sessions with students on a weekly basis. * Host internal training opportunities to ensure MedCerts Education Consultants and Student Support personnel can properlyApply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjk2ODU5LjEwNTA4QH